Desiree Stephens
Karaka ,AUK
Summary
Offering strong organizational skills and meticulous approach to cleanliness, ready to learn and grow in this dynamic environment. Brings understanding of sanitation protocols and effective cleaning techniques. Ready to use and develop skills in team management and quality control in any role.
Experienced with managing comprehensive cleaning operations across various settings, ensuring top-notch cleanliness and hygiene. Utilizes effective team leadership and strategic planning to maintain high standards and efficiency. Track record of fostering strong client relationships and consistently delivering superior cleaning services.
Overview
2026
2026
years of professional experience
Work History
Cleaning Manager
Owner Operater
New Zealand
2022 - Current
- Trained and supervised staff on efficient cleaning techniques and equipment usage.
- Developed and implemented cleaning schedules to maintain optimal facility cleanliness.
- Conducted regular inspections to assess cleanliness and identify areas for improvement.
- Managed daily cleaning operations ensuring adherence to safety and hygiene standards.
- Coordinated inventory management of cleaning supplies and equipment maintenance.
- Responded promptly to feedback, adjusting cleaning protocols as needed for enhanced satisfaction.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Implemented environmentally friendly practices, reducing waste while maintaining effective cleaning results.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Performed daily cleaning tasks, ensuring high standards of hygiene in all areas.
- Operated cleaning equipment, including vacuums and floor scrubbers, with efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Conducted routine inspections to identify maintenance needs and ensure compliance with cleanliness standards.
- Adapted quickly to changing priorities while maintaining consistent quality in service delivery.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Adapted to client preferences and specific requests to enhance satisfaction with services provided.
Skills
- Workload prioritization
- Health and safety
- Chemical handling
- Task delegation
- Supply ordering
- Green cleaning techniques
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Housekeeping
- Training and mentoring
- Team building
- Health and safety compliance
- Window cleaning
- Cleaning techniques
- Sanitation standards
- Customer relationship management
- Invoice processing
- Staff motivation
- Performance evaluation
- Budget administration
- Laundry operations
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Customer relations
- Self motivation
Timeline
Cleaning Manager
Owner Operater
2022 - Current