Desiree Tarapata
Hamilton,WKO
Summary
Dynamic leader with a proven track record at The Warehouse Ltd, excelling in team leadership and performance management. Enhanced team efficiency and customer satisfaction through innovative training and conflict resolution strategies. Achieved consistent sales targets and fostered employee development, demonstrating exceptional problem-solving and motivational skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Trading Supervisor (2IC)
The Warehouse Ltd
04.2023 - Current
- Led team to achieve production targets, ensuring adherence to quality standards.
- Coordinated schedules to maximize efficiency and resource allocation.
- Enhanced team performance by implementing new training protocols.
- Oversaw daily operations, maintaining high levels of productivity and morale.
- Provided mentorship to junior staff, supporting their career development.
- Enhanced staff engagement by recognizing achievements and addressing concerns.
- Monitored performance metrics to track progress and adapt strategies.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Developed strategies to resolve conflicts and promote a positive work environment.
Sales Support Supervisor (2IC)
The Warehouse Ltd
02.2022 - 04.2023
- Enhanced sales team performance by providing strategic support and resources.
- Coordinated training sessions for improving sales skills and product knowledge.
- Improved customer satisfaction by resolving complex inquiries and issues.
- Supervised daily operations to maintain high service standards and team productivity.
- Implemented best practices for optimizing support processes and reducing response times.
Administrator and Cashier
The Warehouse Ltd
07.2016 - 02.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Shop Assistant and Checkout Operator
The Warehouse Ltd
05.2010 - 07.2016
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Helped managers with daily checklists and last-minute requirements.
Customer Service and Entertainment Representative
The Warehouse Ltd
05.2009 - 05.2012
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with product selection to improve satisfaction and drive sales.
- Demonstrated strong communication skills by maintaining positive relationships with clients.
- Exceeded daily sales targets by effectively promoting products and services.
- Addressed customer complaints, ensuring quick resolutions to enhance client experience.
- Assisted in training new representatives, sharing knowledge and best practices.
- Developed strong rapport with clients, encouraging repeat business and referrals.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Apparel Team Member
The Warehouse Ltd
11.2008 - 06.2009
- Operated cash register to process customer transactions.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Collaborated with team members to meet daily sales goals, resulting in consistent achievement of targets.
- Implemented loss prevention strategies by monitoring customer activity and reporting suspicious behavior when necessary.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate of Automotive - Automotive
Taumarunui Polytechnic, King Country
Taumarunui, NZ11-2001
Certificate in Computer Graphics - Computer Graphics
Western Institute of Technology At Taranaki
New Plymouth, NZ11-1999
Skills
- Team leadership
- Conflict resolution
- Employee training
- Performance management
- Time management
- Problem solving
- Customer satisfaction
- Team development
- Motivational skills
- Attention to detail
Languages
English
Interests
- Watching Movies and TV Shows
- Music
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Reading
- DIY and Home Improvement
- Cooking
- Road Trips
- Personal Development and Self-Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Forklift Certification
- First Aid Certification
- Full Class 1 & 2 NZ Driver's License
- F Endorsement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members to do full stationery reset which led to a great result, plan was executed ahead of time received recognition by Management and leadership team, very happy with the outcome.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time offFlexible work hoursCompany CultureWork from home optionPersonal development programsCareer advancementPaid sick leave4-day work weekTimeline
Trading Supervisor (2IC)
The Warehouse Ltd
04.2023 - Current
Sales Support Supervisor (2IC)
The Warehouse Ltd
02.2022 - 04.2023
Administrator and Cashier
The Warehouse Ltd
07.2016 - 02.2022
Shop Assistant and Checkout Operator
The Warehouse Ltd
05.2010 - 07.2016
Customer Service and Entertainment Representative
The Warehouse Ltd
05.2009 - 05.2012
Apparel Team Member
The Warehouse Ltd
11.2008 - 06.2009
Certificate of Automotive - Automotive
Taumarunui Polytechnic, King Country
Certificate in Computer Graphics - Computer Graphics
Western Institute of Technology At Taranaki
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