Desney Fritz
Riverhead
Summary
Proven multitasker and customer service expert, I excelled at Dutch Delight by enhancing guest satisfaction and maintaining a clean environment. Skilled in active listening and time management, I significantly improved service efficiency. My professional demeanor and attention to detail fostered positive client relationships across roles, showcasing my ability to elevate customer experiences.
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
10
10
years of professional experience
Work History
Domestic Cleaner
Absolute Domestics
05.2023 - Current
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Provided specialized care for delicate items such as antiques, artwork, and electronics during cleaning sessions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Washed windows inside and outside of the home.
- Developed effective working relationships with co-workers.
- Maintained and organized cleaning supplies stock.
- Complemented special requests from clients in a timely manner.
- Organized closets and cabinets to client specifications.
- Polished furniture using appropriate cleaning products.
- Reported any issues with the property to management promptly.
- Swept, vacuumed and mopped floors in residential homes.
- Cleaned bathrooms including toilets, sinks, showers, and bathtubs.
- Maintained accurate records of services completed for each client.
- Sanitized doorknobs, light switches and other high-traffic areas.
- Communicated with maintenance team on damages to repair.
- Disinfected countertops and appliances such as microwaves and refrigerators.
- Dusted furniture, blinds and other surfaces.
- Communicated with customers about requests for additional supplies or cleaning services.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Waitress
Dutch Delight
01.2015 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Bussed tables as needed during peak hours.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served food and beverages to patrons and confirmed complete orders.
Receptionist
The Tyre Crew LTD
Mt Roskill
01.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled appointments for clients, customers, and other visitors.
Education
High School Diploma -
Avondale College
Auckland New Zealand12.2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Handling complaints
- Active listening
- Time management
- Performance improvement
- Client communication
Languages
5,4
Timeline
Domestic Cleaner
Absolute Domestics
05.2023 - Current
Receptionist
The Tyre Crew LTD
01.2020 - 09.2022
Waitress
Dutch Delight
01.2015 - 03.2023
High School Diploma -
Avondale College