Desney Fritz
Auckland,AUK
Summary
Cheerful Waitress always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 2 years of experience, Organized Waitress experienced in restaurant environments. Track record of contributing to customer satisfaction, business operations,and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities. Proactive Waitress with 2] years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having a perfect attendance record and delivering exceptional customer service. Focused and reliable Waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Friendly, helpful Waitress with a prompt nature and willingness to work a flexible schedule.
Overview
2
2
years of professional experience
Work History
Waitress
Dutch Delight
Auckland, Auckland
01.2018 - 10.2019
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Managed food resources, memorized orders and wrote patron’s food orders on slips
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Scheduled reservations and managed seating arrangements
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Monitored dining rooms for seating availability as well as service, safety,and well-being of guests
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Inspected, pulled and stacked cleaned items and sent soiled items back for pre-scrubbing and re-washing
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Prepared beverages and filling food orders for customers
- Loaded trays with accessories, including eating utensils, napkins,and condiments
- Handled customer complaints with poise and grace, immediately resolving issues
Waitress
Beach House Eatery
Auckland , Auckland
01.2019 - 02.2019
- Monitored dining rooms for seating availability as well as service, safety,and well-being of guests
- Loaded trays with accessories, including eating utensils, napkins,and condiments
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Inspected, pulled and stacked cleaned items and sent soiled items back for pre-scrubbing and re-washing
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Monitored guests for intoxication and immediately reported concerns to management
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Restocked salad bar and buffet for lunch and dinner service
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Managed food resources, memorized orders and wrote patron’s food orders on slips i
Education
Avondale College
Auckland, AucklandSkills
- Tableside service
- Stocking and replenishing
- Hospitality service expertise
- Communication skills
- Table setting knowledge
- Food preparation and safety
- Dining area cleanliness
- Performance improvement
- Food spoilage prevention
- Food station setup
- Front-of-house display creation
- Food tray carrying
- Menu presentation
- Table setting
- Order accuracy
- Guest relations management
- Ordering procedures
- Client communication
- Customer support
- Safety-oriented
- Conflict resolution
dance
Recently went to Phoenix Arizona to compete in a world hip-hop dance competition. travelled to Australia, the Netherlands, America, all over NZ to compete. have been in a theatre show called Maui, experienced in gigs and been in 3 music videos, trains up to 4 hours a week and attends 2-3 workshops a week. I have performed at Disneyland in Los Angeles and been to some of the top dance studios in America such as Kinjaz dojo, The Lab, Movement lifestyle, Millenium dance company, CultureShock dance studio in San Diego. I have been dancing for 11 years.
Timeline
Waitress
Beach House Eatery
01.2019 - 02.2019
Waitress
Dutch Delight
01.2018 - 10.2019
Avondale College
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