Destiny Clarke
Porirua
Summary
Dynamic customer service professional with proven expertise at Z Energy, adept at resolving conflicts and enhancing customer loyalty through active listening and empathy. Skilled in complaint handling and payment processing, consistently delivering exceptional service under pressure while fostering positive client relationships. Recognized for maintaining high standards and improving retention rates.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Z Energy
03.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Waitress
Spotless Catering
01.2014 - 12.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Level 3 - Barista And Cafe Services
Whitireia
11.2016
Level 2 - NCEA
Aotea College
Porirua, WGN12.2015
Skills
- Customer service
- Active listening
- Customer relations
- Complaint handling
- Payment processing
- Team development
- Staff training
- Reliable
Timeline
Customer Service Representative
Z Energy
03.2016 - 07.2017
Waitress
Spotless Catering
01.2014 - 12.2015
Level 3 - Barista And Cafe Services
Whitireia
Level 2 - NCEA
Aotea College
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