Destiny King
Gisborne,GIS
Summary
Dynamic customer service professional with a strong work ethic, honed at Treble Cafe and Montana Food and Events, where I resolved complaints with empathy and built lasting customer relationships. I thrive in fast-paced environments, ensuring high standards of service and safety while fostering teamwork and collaboration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Treble Cafe
07.2022 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Childcare Worker Assistant
Ymca Gisborne Y Tamariki
06.2019 - 07.2019
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Contributed to an inclusive atmosphere within the childcare setting by fostering respect for diverse backgrounds and perspectives among the children under my care.
- Implemented positive reinforcement techniques to encourage desired behaviors in children, fostering a sense of accomplishment and selfesteem.
- Improved children''s emotional development through empathetic communication and active listening to their concerns.
- Ensured a safe and nurturing environment for all children, diligently monitoring and addressing potential hazards or conflicts.
- Developed fine motor skills in young students through hands-on activities such as drawing, painting, or building blocks construction projects.
Fruit & Vegetable Packer
EastPack - Quarry Rd
02.2022 - 05.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
Planting
Riversun Nursery
11.2020 - 12.2020
- Performed regular equipment maintenance to ensure optimal functionality during planting season.
- Optimized resource usage by utilizing proper techniques in planting, harvesting, pruning, and fertilizing crops.
Forestry Worker
Te Ngae Nursery
07.2020 - 10.2020
- Maintained a safe work environment by adhering to all safety protocols and training fellow workers on proper procedures.
- Collaborated with other agricultural workers to complete tasks efficiently using teamwork and clear communication.
- Increased overall operational efficiency through continuous process improvement initiatives that streamlined daily tasks.
Waitress/front of House Staff
Montana Food & Events
01.2020 - 02.2020
Education
Gisborne Girls Hig School
Gisborne2019
Skills
- Customer service
- Patience and composure
- Guest services
- Problem-solving
- Friendly
- Hygiene practices
- Safety awareness
- Reliable and punctual
- Time management
- Team collaboration
- Verbal and written communication
- Strong work ethic
- Handling complaints
- Leadership/communication skills
- Food safety
- Friendly and respectful
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Active listening
- Decision-making
- Calm under pressure
- Attention to detail
Languages
Maori
Native or Bilingual
Timeline
Customer Service Cashier
Treble Cafe
07.2022 - 12.2022
Fruit & Vegetable Packer
EastPack - Quarry Rd
02.2022 - 05.2022
Planting
Riversun Nursery
11.2020 - 12.2020
Forestry Worker
Te Ngae Nursery
07.2020 - 10.2020
Waitress/front of House Staff
Montana Food & Events
01.2020 - 02.2020
Childcare Worker Assistant
Ymca Gisborne Y Tamariki
06.2019 - 07.2019
Gisborne Girls Hig School
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