Detroit Matiaha
Napier City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I am a strong academic achiever with an excellent track record in mathematics and science. This makes me a powerhouse team member in almost any professional team. I look to apply all my skills and knowledge into everything I do to achieve the highest possible results all while adapting and learning new skills to better myself. I am a self motivated person with a hunger to be the absolute best I can be.
I am also a professional wrestler with Impact Pro Wrestling which has me travelling around the country most weekends to compete, hence why this job is perfect. It allows me to showcase my hardworking side as well as put focus onto my wrestling career on weekends.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CX Specialist
Xero
01.2024 - Current
- Resolved customer issues and queries with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrative Assistant
Dentiq
06.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
Butcher
PAK'nSAVE
09.2021 - 05.2022
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock and removed expired items from supply.
Arcade Technician
Timezone
03.2021 - 05.2022
- Performed preventive maintenance on arcade machines of varying age and technological advancement, refurbishing gaming equipment built from industry inception through modern times.
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
- Managed online and physical software updates for arcade systems spanning eras, supporting aging infrastructure with regular manufacturer updates.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
- Tested machines to determine proper functioning.
Butcher's Apprentice
PAK'nSAVE
08.2017 - 09.2021
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Cut meats to customer specifications and answered questions about specialty products.
Butchery Assistant
PAK'nSAVE
12.2015 - 07.2017
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Butchery Cleaner /Shop Assistant
New World
09.2011 - 11.2015
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Carried out day-day-day duties accurately and efficiently.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
Education
High School Diploma -
Flaxmere College
Hastings, NZ11.2014
Skills
- Program File Distribution
- Sales Plan Implementation
- Google Docs
- Account Balancing
- Microsoft Outlook
- Records Management Systems
- Excel Spreadsheets
- Microsoft Project
- Customer Service
- Business Writing
- Report Analysis
- Technical Support
Certification
- 2023 RYLA Awardee (Rotary Youth Leadership Award)
- NCEA Level 1,2 and 3
- Project K Awardee
Timeline
CX Specialist
Xero
01.2024 - Current
Administrative Assistant
Dentiq
06.2022 - 01.2024
Butcher
PAK'nSAVE
09.2021 - 05.2022
Arcade Technician
Timezone
03.2021 - 05.2022
Butcher's Apprentice
PAK'nSAVE
08.2017 - 09.2021
Butchery Assistant
PAK'nSAVE
12.2015 - 07.2017
Butchery Cleaner /Shop Assistant
New World
09.2011 - 11.2015
High School Diploma -
Flaxmere College
Similar Profiles
Navneel RamNavneel Ram
Accounting Customer Experience Specialist at XeroAccounting Customer Experience Specialist at Xero
Tasfia KhandakerTasfia Khandaker
Customer Experience Specialist at XeroCustomer Experience Specialist at Xero
Olivia RynneOlivia Rynne
People Experience Business Partner at XeroPeople Experience Business Partner at Xero