Devang Thakkar
Summary
Dynamic professional with extensive experience as an Asst. Grocery Manager at New World, adept at enhancing customer satisfaction through exceptional service and effective complaint handling. Proven track record in safety monitoring and team management, fostering collaboration and optimizing operations to ensure compliance and efficiency. Skilled in training and mentoring staff for peak performance.
Overview
12
12
years of professional experience
Work History
Asst. Grocery Manager / Store Duty Manager
New World, Victoria Park, Auckland
09.2021 - 07.2025
- Learned safety protocols and compliance standards for grocery operations.
- Collaborated with staff to implement effective product placement strategies.
- Helped monitor product expiration dates to ensure freshness and quality standards.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion. Review staff health & safety performance on timely basis.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Supported team members in maintaining store cleanliness and organization.
- Engaged with customers to enhance overall shopping experience and satisfaction.
- Handled problematic customers at the store as well as over the phone to assist lower-level employees and maintain excellent customer service.
- Prepared daily store report and ensured store is safely locked at night as per company regulations.
Facility Supervisor
VR Hotels & Suits
09.2013 - 09.2021
- Oversaw daily facility operations, ensuring compliance with safety regulations and efficiency protocols.
- Managed team schedules, optimizing labor resources to enhance productivity and workflow.
- Implemented maintenance programs, improving equipment reliability and reducing downtime.
- Conducted regular inspections, identifying areas for improvement in facility management processes.
Education
Bachelor in Commerce - Accounting And Finance
Maharaja Sayajirao University
India03-2004
Skills
- Product recall
- Customer service and Complaint handling
- Scheduling coordination
- Training and mentoring
- Task delegation
- Safety monitoring
- Employee management
- Interpersonal and written communication
- Teamwork and collaboration
- Decision-making
- Staff training/development
Timeline
Asst. Grocery Manager / Store Duty Manager
New World, Victoria Park, Auckland
09.2021 - 07.2025
Facility Supervisor
VR Hotels & Suits
09.2013 - 09.2021
Bachelor in Commerce - Accounting And Finance
Maharaja Sayajirao University
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