Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Devanshi Talati

New Lynn,AUK

Summary

Highly motivated and customer-focused professional with a strong background in customer service seeking a position as a Claims Consultant. Dedicated to delivering exceptional service, building customer relationships, and promoting a positive image for the company. Committed to providing accurate information and resolving customer inquiries to ensure customer satisfaction and loyalty. A collaborative person with a dedication to partnering with coworkers to promote an engaged, empowering diverse work culture. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service and Claims Officer

Chemist Warehouse
Grey Lynn, Auckland
08.2023 - Current
  • Actively contribute to attaining the desired levels of customer satisfaction by promptly and efficiently addressing customer inquiries.
  • Collaborate with internal and external providers and specialists to ensure the efficient and effective handling and resolution of claims from initiation to settlement.
  • Ensure the seamless progression of claims processing for those directly managed, or facilitate a smooth handoff to another claims consultant when necessary.
  • Resolved customer complaints in a timely manner by providing clear explanations of policies and procedures.
  • Gathering relevant information and documentation to support the claim.
  • Maintaining accurate records of customer interactions, inquiries, and claims activities.
  • Ensuring that all documentation related to claims processing is complete, organized, and compliant with company policies and regulatory requirements.
  • Coordinating with finance and accounting departments to ensure timely and accurate payment processing.
  • Communicating updates, changes, or important information related to policies, claims, and industry regulations.
  • Participating in training programs and professional development activities to enhance knowledge and skills in customer service & claims processing.

Customer Care Representative

Sigma Health Care
SYDNEY, AUSTRALIA
02.2019 - 12.2022
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Communicated with clients regarding account services, statements, and balances
  • Resolved concerns with products or services to help with retention and drive sales
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies
  • Analyzed customer feedback for process improvements to achieve long-term business objectives
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Met customer call guidelines for service levels, handle time and productivity
  • Maintained up-to-date knowledge of product and service changes
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Educated customers about billing, payment processing and support policies and procedures
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Assisted call-in customers with questions and orders
  • Ability to work under pressure and in fast paced team oriented environment.

Supervisor- Customer Service

Jackson Frames
Sydney, Australia
03.2017 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Collected, arranged, and input information into database system
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Team Member- Customer Service

Chemist Warehouse
Sydney, Sydney
03.2017 - 12.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Contributed to team success by completing jobs quickly and accurately
  • Learned all required tasks quickly to maximize performance
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Maintained productive, efficient approach to all tasks
  • Developed strong cooperative relationships with coworkers and managers
  • Operated register to process payments and collect cash payment for order totals
  • Addressed and resolved customer complaints in polite and professional manner
  • Assisted customers in selecting merchandise best suited to needs.

Education

Masters - Engineering Biomedical

University of Technology
02.2019

Skills

  • Document and Records Management
  • Customer Service
  • Issue and Complaint Resolution
  • Training and Development
  • Product Education
  • Invoice Preparation and Processing
  • Online Systems
  • Order and Refund Processing
  • Understanding Customer Needs
  • Reliability
  • Time Management
  • Security Verification
  • Keen Attention to Detail
  • Organizational Leadership
  • Excellent Communication (verbal/written) & Interpersonal Skills
  • Computer Skills: Proficient in Software, MS Office Suite
  • Claims Processing
  • Claims Investigation
  • File and Record Management
  • Customer Relationship Management
  • Self-Motivated with a can-do attitude

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Full Professional

References

Shimolee Shah- 0223291089

(HR Advisor- Ando Insurance)

Timeline

Customer Service and Claims Officer

Chemist Warehouse
08.2023 - Current

Customer Care Representative

Sigma Health Care
02.2019 - 12.2022

Team Member- Customer Service

Chemist Warehouse
03.2017 - 12.2018

Supervisor- Customer Service

Jackson Frames
03.2017 - 12.2020

Masters - Engineering Biomedical

University of Technology

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Devanshi Talati