Deveshan Moodley
Howick,AUK
Summary
A Dedicated professional in the VoIP, Networking and Telecommunications field. With extensive technical expertise, I specialize in designing, configuring, optimizing, and troubleshooting complex network systems. My strong commitment to customer satisfaction sets me apart, as I pride myself on delivering clear, effective communication and tailored solutions that meet each client’s unique needs. My goal is to bridge the gap between cutting-edge technology and practical, user-friendly applications, ensuring seamless and reliable connectivity for all.
Overview
13
13
years of professional experience
Work History
Head IT Technician
Odyssey Point Of Sale
08.2011 - 05.2016
- Collaborated with management teams to align IT strategies with business objectives.
- Configure & Install Point Of Sale equipment at customers businesses.
- Build & strategise the clients database requirements according to there business environment
- Reduced downtime by promptly resolving connectivity and network-related issues in POS systems.
- Enhanced customer satisfaction by providing timely and accurate technical support for POS systems.
- Optimized system performance through regular updates of POS software, ensuring compatibility with new devices or peripherals as needed.
- Improved system efficiency by troubleshooting and repairing POS hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Generated reports for customer service issues and repair records.
IT Systems Administrator
Pulse Holdings (Pty) Ltd
05.2016 - 09.2016
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Identified and resolved network congestion issues and bottlenecks.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
IT, VoIP & Fibre Installations Manager
Your Communications (Pty) Ltd
08.2017 - 07.2024
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Conduct site inspections of solution built, ensuring solution sold was in terms of the customers expectations
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Configured & Installed Mikrotik Routing Devices, Cambium Microwave equipment, Yeastar PBX's, Yealink equipment, Ricoh & Sharp high end printers, Time & Attendance devices, Wi-Fi mesh & controller setups, Fortinet & Sophos firewall management.
- VoIP Setup, porting & Routing, from beginning to end
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined processes by creating detailed documentation for VoIP system configuration, maintenance, and troubleshooting procedures.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Collaborated with cross-functional teams to ensure seamless integration of VoIP technologies into existing networks.
Education
International Certificate (MTCNA) - Network And System Administration
Miro Academy
Durban, South Africa09.2022
Certificate II - Computer Systems Networking & Telecommunications
Damelin
Durban, South Africa06.2014
Certificate II - System Networking & LAN/WAN Management
Damelin
Durban, South Africa01.2014
Diploma - Information Technology
Durban University of Technology
Durban, South Africa12.2012
Skills
- Verbal and written communication
- Time Management
- Operations Management
- Project Management
- Sales Techniques
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Technical Proficiency
Timeline
IT, VoIP & Fibre Installations Manager
Your Communications (Pty) Ltd
08.2017 - 07.2024
IT Systems Administrator
Pulse Holdings (Pty) Ltd
05.2016 - 09.2016
Head IT Technician
Odyssey Point Of Sale
08.2011 - 05.2016
International Certificate (MTCNA) - Network And System Administration
Miro Academy
Certificate II - Computer Systems Networking & Telecommunications
Damelin
Certificate II - System Networking & LAN/WAN Management
Damelin
Diploma - Information Technology
Durban University of Technology
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