Summary
Overview
Work History
Education
Skills
Languages
References
Selfevaluation
Timeline
Generic

DEVIKRISHNA SANOOP

Summary

To associate myself with a dynamic organization and to use my skills and knowledge for our mutual growth. Also, I intend to learn whatever I could do the best of my abilities under the audacious guidance of the concerned authority in your esteemed organization. I aspire myself as a top quality services oriented person in any kind of business field and boost my career by serving the needs of the customer and the company.

I am a person with strong interpersonal skills and an ability to get along well with people. A post graduate in business management. Joyful employee that aims to elevate the client experience by consistently maintaining a cheerful attitude. Face challenges and looks for creative solutions to problems. With passion towards customer service, obtained experiences in different business organisations as guest service agent and office admin. Besides the details given in my CV, I believe in Character, Values, Vision and Action. I am quick in learner from mistakes.

Overview

7
7
years of professional experience

Work History

Bilingual Support Teacher (Temp-Contract)

DUNEDIN CATHOLIC KĀHUI AKO
07.2021 - 09.2023
  • Working with Bilingual primary school students among 6 Catholic schools in Dunedin
  • Establishing a continued functional relationship with ESOL funded students and their Whānau.
  • Supporting Bilingual students by assisting teachers in classroom learning.
  • Keeping class teachers informed about parent communication initiated and maintaining confidentiality at all times.
  • Support teachers and teacher aids in instructional activities with students
  • Support schools to run meetings for Whānau of bilingual students.
  • Assist teachers in implementing of individual educational plans for students experiencing Bilingual/Bicultural needs.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.

Community Support Worker (Casual)

PACT DUNEDIN
08.2021 - 06.2022
  • Supporting intellectually disabled people in their own home/community to achieve their daily needs and goals
  • To help maintain or improve the client's mental health, self-esteem, wellbeing and social skills
  • Providing day to day support in client's care
  • Assisting Medication control and stability for health concerns
  • Recording each clients records up to date on client management system

Checkout Operator (Full-time)

PAK N' SAVE DUNEDIN
11.2019 - 06.2021
  • Cash handling and till balancing
  • Alcohol, tobacco and Winz (payment) card authorisations
  • Self-scan assistance
  • Shop n' Go assistance and training
  • Training new staffs
  • Accurate scanning of goods
  • Customer service
  • Dealing with customer's quarries and issues
  • Registration processes for Sticky-Club card

Customer service Admin (voluntary)

JUST ESSENCE CATERING DUNEDIN
01.2018 - 06.2019
  • Coordinate the customer orders, invoices, and settlements
  • Maintain accurate records and reports, and update company systems as required
  • Record where necessary any communication between Just Essence and customers
  • Processing and raising Documentation & Settlement
  • Day to day administration duties
  • Managing customer reviews on website
  • Assist the Manager with any Sales enquiries

Waitress (part-time)

Seoul Korean Restaurant and Asian supermarket
03.2017 - 05.2017
  • Providing quality and smooth services to the customers with respect to the orders
  • Assisted with customer enquiry
  • Assisted at cash counter when busy
  • Ensuring customers satisfaction by achieving delivery of service quality norms by interacting with guest
  • Handling guest request and resolving complaints

Housekeeping (part-time)

Brichwood Spa and Motel
01.2017 - 03.2017
  • Assisted in admin works
  • Arranging rooms
  • Handling Customer Services

Education

Post Graduate Diploma - Business Management Level 8

Toi-Ohomai Institute of Technology
11.2017

Bachelor of Commerce -

CMR Institute of Management
05.2016

Skills

  • Communication and interpersonal skills
  • Adaptability
  • Knowledge of MS Word
  • Knowledge of MS Office
  • Knowledge of PowerPoint
  • Polite and professional approach
  • Ability to deal tactfully with upset or angry customers
  • Customer service experience
  • Collaborative teamwork
  • Methodical multitasking
  • Data-driven decision making

Languages

Fluent in written and oral English
6 Indian languages

References

  • Debbie Waldron, Dean Principal, Dunedin Catholic Kahui Ako, 0277589746, principal@stbernadettes.school.nz
  • Ami Patel, Retail Assistant Manager, Pak N’ Save, 0220360304, ameepatel1410@gmail.com
  • Arun Ashok, Community Support Worker, PACT, 0226786894, arununcool.ma@gmail.com

Selfevaluation

A dynamic individual with good analytical and reasoning skills, zeal to excel in any endeavour that I undertake. A self-motivated reliable team player with good communication and presentation skills, passionate towards work.

Timeline

Community Support Worker (Casual)

PACT DUNEDIN
08.2021 - 06.2022

Bilingual Support Teacher (Temp-Contract)

DUNEDIN CATHOLIC KĀHUI AKO
07.2021 - 09.2023

Checkout Operator (Full-time)

PAK N' SAVE DUNEDIN
11.2019 - 06.2021

Customer service Admin (voluntary)

JUST ESSENCE CATERING DUNEDIN
01.2018 - 06.2019

Waitress (part-time)

Seoul Korean Restaurant and Asian supermarket
03.2017 - 05.2017

Housekeeping (part-time)

Brichwood Spa and Motel
01.2017 - 03.2017

Bachelor of Commerce -

CMR Institute of Management

Post Graduate Diploma - Business Management Level 8

Toi-Ohomai Institute of Technology

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