Summary
Overview
Work History
Education
Skills
Certification
Attended various leadership events
Disc Golf
Gym/Weight lifting
Timeline
Generic

Devin Pomare-Rameka

Taupo,WKO

Summary

Proven to excel in high-volume dining environments, I leveraged strong multitasking and exceptional customer service skills at Huka Prawn Park to significantly increase sales. My expertise in food safety practices and ability to create warm customer relationships were instrumental in enhancing dining experiences and fostering repeat business. Personable and upbeat with strong aptitude for creating welcoming dining experiences. Understands importance of menu knowledge and efficient order processing, along with maintaining clean and organized dining area. Aims to deliver exceptional customer service and contribute to positive team environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Wait Staff Member

Huka Prawn Park
06.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.

Kitchen Hand

Huka Prawn Park
06.2023 - Current
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Transported food items from storage areas to kitchen for prepping.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Learned other teammates' work tasks to train as backup.
  • Maintained high personal grooming standards and uniform presentation.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained composure and work quality while under stress.
  • Improved team efficiency by organizing workstations and prep areas before peak hours.

Education

Taupo Nui A Tia College
Taupo, NZ
12-2024

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance
  • Cleanliness and hygiene
  • Food safety understanding
  • Handling Complaints
  • Memory retention
  • Order Accuracy
  • Menu Memorization
  • Salesmanship
  • Beverage recommendations
  • Meal recommendations
  • Menu knowledge
  • Dietary support
  • Food safety oversight
  • Food allergy awareness
  • Strong Work Ethic
  • Hospitality service expertise
  • Exceptional customer service
  • Food Running
  • Safe Food Handling
  • Guest Engagement
  • Table Setting
  • Table setting knowledge
  • High-volume dining
  • Table Bussing
  • Guest Seating
  • Dining area maintenance
  • Service prioritization
  • Allergy awareness
  • Suggestive Selling
  • Food safety practices
  • Ordering Procedures
  • Food sales and promotion
  • Food inspection
  • Item promotion

Certification

Workplace Health and Safety unit standards 30265 & 22316

Completed with Vertical Horizonz NZ

Attended various leadership events

In 2015, at the age 10, I attended a leadership conference that welcomed many people who spoke clearly with advice. 


In 2019, I was chosen one of two chosen by the school to attend a leadership camp to represent my school and learn from the people organising the camp. 


In 2024,  I've been involved with leadership inside of school such as assisting leaders at Taupo Nui-A Tia with Head Student roles and House Leader roles. I've also led large amounts of groups estimated to be 300+ in school based activities and have been leading them to be better people. 

Disc Golf

I've been playing Disc Golf consistently since the start of August as a way to get my physical health in shape after an injury to my left knee. I show keen interest to begin joining Disc Golf tournaments and have been offered to join the local Taupo Disc Golf Club. I'm often found around Spa Park teaching or continuing to learn the fundamentals of the sport and would like to make a name for myself in the Disc Golf community. 

Gym/Weight lifting

Another hobby I do with Disc Golf is going to the gym, I use this as a way to exercise and build muscle. Along side me going to the gym, I also teach people how to effectively train according to their goals and I also strive to train according to my goals. 

Timeline

Wait Staff Member

Huka Prawn Park
06.2024 - Current

Kitchen Hand

Huka Prawn Park
06.2023 - Current

Taupo Nui A Tia College

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