Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dev Katyal
Open To Work

Dev Katyal

Warkworth,AUK

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service AssociateAssociate Service ConsultantManagement TraineeDigital Marketing Intern

Work Type

Part TimeContract Work

Location Preference

On-SiteHybrid
Location: Auckland, AUK
Open to relocation: Yes

Important To Me

Paid sick leaveFlexible work hoursCompany CultureCareer advancementWork-life balance

Summary

Dynamic customer service professional skilled in POS operations and inventory control. Demonstrated ability to resolve customer issues and promote loyalty programs, resulting in increased sales. Committed to enhancing customer satisfaction and driving business success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Mobil Oil New Zealand Limited
Warkworth, Auckland
02.2026 - Current
  • Processed transactions accurately using point-of-sale systems.
  • Promoted loyalty programs and special offers, increasing upselling and direct customer sales.
  • Facilitated customer transactions, ensuring smooth processing of returns and exchanges.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Monitored stock levels of fast-moving products, coordinating with suppliers to ensure consistent availability.

Associate Service Consultant

Policybazaar Insurance Brokers Private Limited
Gurugram, India
08.2025 - 01.2026
  • Provided technical support to customers via phone and email, resolving issues and complaints to enhance customer satisfaction.
  • Tracked client information and service requests using CRM software to ensure accurate service delivery.
  • Provided technical support to customers over the phone and through email.
  • Escalated unresolved customer issues to the appropriate department or manager.
  • Handled inbound calls, chats, and emails to deliver effective customer service.

Management Trainee

Invest4Edu Pvt Ltd
Mumbai, India
07.2024 - 09.2024
  • Engaged with potential clients to promote financial planning and wealth management services.
  • Onboarded 1,500+ customers within 2 months through active client engagement and follow-ups.
  • Learned and applied advanced Excel for data tracking and reporting.
  • Gained exposure to managing investment funds, basic portfolio concepts, and risk management principles.

Digital Marketing Intern

Acmegrade Pvt Ltd
New Delhi, India
07.2023 - 09.2023
  • Analyzed metrics and applied SEO strategies to improve website visibility.
  • Assisted in developing content for websites, blogs, and social media platforms to increase brand awareness.
  • Maintained a social media content calendar to ensure consistent and timely brand posts.
  • Developed a prototype website using WordPress for a fashion store and managed ongoing updates with new product information.

Education

Bachelor of Business Administration - Finance

K.R. Mangalam University
Haryana, India
07-2025

Higher Secondary Certificate - Commerce

St. Angel's Senior Secondary School
Gurugram, India
03-2022

Master of Professional Accounting -

UNITEC Institute of Technology
Auckland, NZ
05-2026

Skills

  • Customer service
  • Complaint handling
  • Customer relationship management (CRM)
  • Order processing
  • Refunds and exchanges
  • Stock replenishment
  • Inventory control
  • POS system operation
  • Merchandise upselling

Timeline

Customer Service Associate

Mobil Oil New Zealand Limited
02.2026 - Current

Associate Service Consultant

Policybazaar Insurance Brokers Private Limited
08.2025 - 01.2026

Management Trainee

Invest4Edu Pvt Ltd
07.2024 - 09.2024

Digital Marketing Intern

Acmegrade Pvt Ltd
07.2023 - 09.2023

Bachelor of Business Administration - Finance

K.R. Mangalam University

Higher Secondary Certificate - Commerce

St. Angel's Senior Secondary School

Master of Professional Accounting -

UNITEC Institute of Technology

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Dev Katyal