Devon Kennedy
Napier City,HKB
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing staff and difficult customers. Only been in the hospitality industry for 2 years but found love and passion it it. Looking to improve myself and upskill when possible.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
The Duke Of Gloucester
Taradale, HKB
02.2020 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided positive host responsibility and made sure customers were safe and happy.
- Took on as many responsibilities as I could and used them as learning experiences to grow.
Developer/IT Technician
Complete Paints
Onekawa, HKB
06.2020 - Current
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Gathered user feedback and made recommendations.
- Developed and implemented scanning component using SQL Server.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Parts Assistant
Cameron Mechanical
Gisborne, GIS
10.2018 - 02.2019
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
Education
Bachelor of Science - Computer Science
Victoria University of Wellington
Wellington, WGN02.2020
High School Diploma -
Taradale High School
Napier, HKB11.2016
Skills
- New employee training
- Staff Management
- Able to Lift 30 Pounds
- Transactions and Cash Handling
- Warm and Friendly
- Service-Oriented
- Cleaning and Sanitizing
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Cool Under Pressure
Certification
Duty Manager License
LQC
Timeline
Developer/IT Technician
Complete Paints
06.2020 - Current
Duty Manager
The Duke Of Gloucester
02.2020 - Current
Parts Assistant
Cameron Mechanical
10.2018 - 02.2019
Bachelor of Science - Computer Science
Victoria University of Wellington
High School Diploma -
Taradale High School