Nature
Dewi Lestari Hasselmann
Ohauiti,BOP
Summary
Proven leader in business operations with a track record of enhancing operational efficiency and customer service at Menagerie Boarding Kennels And Cattery. Excelled in streamlining processes, driving sales projections, and fostering team leadership. Skilled in decision-making and effective communication, significantly improving client relations and operational productivity. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Manager - Business Operations
Menagerie Boarding Kennels And Cattery
05.2014 - 10.2023
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
- Developed forecasting models for sales projections and financial planning purposes, enabling more accurate budgeting efforts.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Waitress Supervisor
Holger Hasselmann
02.2012 - 11.2013
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Personal Care Assistant
Mrs.
01.2005 - 01.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Level 4 -
New Zealand School of Tourism
Rotorua, NZ07.2016
Skills
- Operational Efficiency
- Productivity Improvement
- Effective Communication
- Decision-making capabilities
- Excellent oral and written communication
- Sales operations
- Client Service
- Onboarding and training
- Public Speaking
- Business Workflows
- Customer Service
- Team Leadership
- Decision-Making
- Customer Service Management
- Customer Relations
- Staff training/development
- Employee Motivation
- Goal Setting
- Scheduling
- Hiring and Onboarding
- Business Leadership
- Payroll Administration and Timekeeping
- Purchasing and planning
- Desktops, Laptops, and Mobile Devices
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - Business Operations
Menagerie Boarding Kennels And Cattery
05.2014 - 10.2023
Waitress Supervisor
Holger Hasselmann
02.2012 - 11.2013
Personal Care Assistant
Mrs.
01.2005 - 01.2010
Level 4 -
New Zealand School of Tourism
- health and safety Training -
- Manager of Menagerie Boarding Kennels And Cattery of 10 years
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development
- Achieved sales by completing work with accuracy and efficiency.
- Supervised team of 5 staff members.
Work Preference
Work Type
Part TimeFull TimeContract WorkInternshipWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsCertification
- health and safety Training -
- Manager of Menagerie Boarding Kennels And Cattery of 10 years
Interests
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