DHANA RANFORD
Bundaberg,Norville
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Administration Assistant /Front Desk Receptionist
Amalgamated Builders Ltd
08.2020 - 07.2024
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted management in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing courier mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
- Capable of working in a team environment but also autonomously and in a sole charge position.
- Effective organisational and time management skills.
- The ability to multitask and prioritise work requirements.
- Ability to meet strict processing and reporting deadlines.
- Excellent written and verbal communication skills.
- Appreciation for strong attention to detail and accuracy.
Store General Manager
Blueskin General Store
09.2013 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Training and maintaining practices of current duty Managers License for the sale of alcohol.
- Provided valuable feedback during team meetings, contributing to the continuous improvement of store operations.
- Assisted in visual merchandising efforts, creating attractive displays that showcased products effectively.
- Participated in regular training sessions to stay updated on industry trends and improve product expertise.
- Coordinated with vendors for merchandise deliveries while verifying accuracy of shipments ensuring smooth restocking process.
- Handled cash register transactions accurately, processing payments securely and issuing receipts efficiently.
- Supported loss prevention efforts by monitoring suspicious activities and reporting any concerns immediately.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Management of perishable food and produce items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use cash registered and equipment, store policies and practices.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted with sorting of rural mail delivery with early weekend shifts before setting up and opening store.
- Ensuring an A grade health certificate requirements are performed and maintained.
- Cash handling and security safe operations, security alarm responsibilities.
- Postal service duties with courier and general mails sales.
Accounts Receivable Administrator
Farmlands Co-operative
09.2014 - 02.2020
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Generated monthly accounts receivable reports to submit developments for management review.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Assisted Accounts Payable team with accounts reconciliation and statement allocation.
- Contributed with daily mail processes and distribution to other departments.
- Liaising with Vendors, Shareholders and other departmental staff regarding documentation requirements.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Office Administrator
Dunedin Courier Company
06.2014 - 08.2014
Accounts Clerk
United Taxis Ltd
02.2009 - 09.2013
Administration Clerk
Radiator Services Ltd
03.2005 - 02.2009
Education
Graduate Certificate - Accounting Principles/Practices & Computer Concept
Aoraki Polytechnic
Ashburton, NZSkills
- Administrative Support
- Data Entry
- Word Processing
- Telephone reception
- Account Reconciliation
- Mail handling
- Verbal Communication
- Inventory Management
- Bookkeeping
- File Organization
- Calendar Management
- Document Scanning
- Research abilities
- Document retrieval
- Proofreading
- Time Management
- Documentation and Recordkeeping
- Computer Proficiency
- Microsoft Office Suite
- Filing and data archiving
- Invoice Processing
- Microsoft Outlook
- Professional and mature
- Meticulous attention to detail
- Spreadsheet development
- Deadline-oriented
- Dedicated Team Player
- Critical Thinking
- Microsoft Word
- Recordkeeping
- Mail distribution
- Strong Problem Solver
- Internal Communications
- Employee timesheet processing
- Inventory Systems
Timeline
Administration Assistant /Front Desk Receptionist
Amalgamated Builders Ltd
08.2020 - 07.2024
Accounts Receivable Administrator
Farmlands Co-operative
09.2014 - 02.2020
Office Administrator
Dunedin Courier Company
06.2014 - 08.2014
Store General Manager
Blueskin General Store
09.2013 - 09.2021
Accounts Clerk
United Taxis Ltd
02.2009 - 09.2013
Administration Clerk
Radiator Services Ltd
03.2005 - 02.2009
Graduate Certificate - Accounting Principles/Practices & Computer Concept
Aoraki Polytechnic
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