DHANANJANA MORAYES
Epsom,AUK
Summary
Dedicated and customer-focused hospitality professional with over five years of experience in the industry, currently pursuing a Master of International Hospitality Management at Auckland University of Technology. Skilled in delivering outstanding guest experiences, team leadership, and service excellence in fast-paced environments. Strong background in food and beverage operations, team management, and problem-solving, with a commitment to maintaining high service standards and operational efficiency. Passionate about enhancing customer satisfaction, fostering positive guest relations, and contributing to the success of hospitality establishments through professionalism, teamwork, and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Cordis Hotel
05.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Research Assistant
Auckland University of Technology
11.2024 - 02.2025
- Conducted research on inclusivity in travel insurance policies for individuals with disabilities or chronic illnesses under academic supervision.
- Managed data collection and qualitative analysis using advanced research methodologies.
- Authored sections of an academic report contributing to inclusive tourism policy discussions.
- Developed expertise in policy evaluation, academic writing, and qualitative research techniques.
Assistant Restaurant Manager
Grand Senrich Hotel
07.2023 - 01.2024
- Created a welcoming atmosphere for guests through friendly service and attention to detail
- Managed a team of 15 employees, ensuring high service standards and efficient daily operations
- Engaged with guests to ensure satisfaction and resolve any issues during dining
Restaurant Supervisor
Grand Senrich Hotel
12.2022 - 07.2023
- Oversaw daily restaurant operations, including staff management, stock levels, and customer service
- Trained new staff in operations, food safety, and customer service protocols
- Fostered a high level of customer service, ensuring a pleasant guest experience
Assistant Restaurant Supervisor
Grand Senrich Hotel
05.2022 - 12.2022
- Supported daily operations of the restaurant, focusing on staff supervision and customer satisfaction
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Senior Restaurant Team Member
Grand Senrich Hotel
03.2020 - 05.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Laundry Hand, Cleaner, and Concierge
Japara Aged Care Center
07.2019 - 02.2020
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
Education
Master of International Hospitality Management -
Auckland University of Technology
07.2025
Certificate in Barista and Service Skills (Micro-Credential) -
New Zealand School of Food and Wine
01.2024
Bachelor of Hospitality Management -
London Metropolitan University
09.2022
Advanced Diploma in Hospitality Management -
William Angliss Institute
01.2018
Skills
- Outstanding Guest Service Skills
- Communication Skills
- Teamwork
- Attention to Detail
- Adaptability and Resilience
- Problem-Solving Abilities
- Organizational and Time Management Skills
- Hygiene and Safety Standards
- Policy evaluation
Certification
- NZQA Micro-Credential Certificate (Barista and Service Skills), 2024
- Japanese Language Proficiency Test Level 5, 2014
Timeline
Research Assistant
Auckland University of Technology
11.2024 - 02.2025
Food and Beverage Attendant
Cordis Hotel
05.2024 - Current
Assistant Restaurant Manager
Grand Senrich Hotel
07.2023 - 01.2024
Restaurant Supervisor
Grand Senrich Hotel
12.2022 - 07.2023
Assistant Restaurant Supervisor
Grand Senrich Hotel
05.2022 - 12.2022
Senior Restaurant Team Member
Grand Senrich Hotel
03.2020 - 05.2022
Laundry Hand, Cleaner, and Concierge
Japara Aged Care Center
07.2019 - 02.2020
Certificate in Barista and Service Skills (Micro-Credential) -
New Zealand School of Food and Wine
Master of International Hospitality Management -
Auckland University of Technology
Bachelor of Hospitality Management -
London Metropolitan University
Advanced Diploma in Hospitality Management -
William Angliss Institute
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