DHANUKA NISHANI
AUCKLAND,AUK
Summary
A highly competent professional with over 10 years of experience. During years with HSBC, Effectively networked with staff, customers, and stakeholders,
Overview
14
14
years of professional experience
Work History
Senior Banking Associate
Contact Center | HSBC
01.2010 - 06.2023
- Identifying customers’ needs clarify information, research every issue and providing solutions interviewing customers, verifying information
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets Achievements in Contact Centre
- Managed over 80 customer calls per day achieved all given inbound sales targets
Operation Executive
Air Asia
01.2009 - 01.2010
Key Responsibilities:
- Coordinating and handling Air Asia airline and Colombo GSA Financial reports
- Operation assistant with regard to BI Airport official issues and payment
- Handling Local travel Agent base and conducting awareness programs
Education
Postgraduate Diploma - Applied Management
Otago University
Auckland, AUK2023
Master of Business Administration -
University of Anglia Rusking
United Kingdom2018
International Diploma - Logistic & Transportation
The Chartered Institute of Logistics And Transport - Colombo International Nautical And Engineering College, St Joseph’s Girls School & Devi Balika Vidyalaya Colombo, Lanka
Colombo Sri Lanka2008
Skills
- STRENGTHS AND ATTRIBUTES
- Critical thinking and problem-solving skills
- Networking knowledge and standards
- Compliance with company regulations & guidelines
- Project management
- Client relationship and effective communication
Personal Details
Full Name : Dhanuka Nishani Hewawanniarachchige
Address : Princeton Apartment ,
13G1,30 Symonds Street, Grafton,
Auckland 1010
Email Address : danu.marapana@yahoo.com
Mobile Number: 0211916606
Timeline
Senior Banking Associate
Contact Center | HSBC
01.2010 - 06.2023
Operation Executive
Air Asia
01.2009 - 01.2010
Postgraduate Diploma - Applied Management
Otago University
Master of Business Administration -
University of Anglia Rusking
International Diploma - Logistic & Transportation
The Chartered Institute of Logistics And Transport - Colombo International Nautical And Engineering College, St Joseph’s Girls School & Devi Balika Vidyalaya Colombo, Lanka
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