Dhanuka Nishani

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

*Assist eligible voters unable to vote at a polling place on election day

*complete special vote forms and provide voting materials for those not on the electoral roll

* Enroll new voters and update their details

· Used pivot tables to update product validation MIs every week.

· Prepared documentation for business analysts and updated client data.

· Assessed sales reports, identified business standing, and reported to executives.

· Work closely with business stakeholders in the standardization of MI and delivery of Routine MIs

· By the Group Frontline Incentive Plan, assisting in the generation of quarterly and annual sales dashboards, individual scorecards generation, and performance evaluation for all Frontline and Business Units

· Educated customers on the features and benefits of banking products and services and handled over 75 calls per day.

· Developed and maintained strong customer relationships, providing exceptional service and advice.

· Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.

· Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Evaluated client financial positions and selecting the most appropriate banking products.