DHANUSHKA MUTHUMALA
Birkenhead
Summary
I am a seasoned business development and management with over 15 years of experience in client relationship management, business development, and financial services. My career has been marked by a strong commitment to delivering exceptional customer service, fostering robust client relationships, and supporting business growth through strategic planning and execution. I have a proven track record of driving business development initiatives, collaborating with cross-functional teams, and ensuring compliance with financial regulations. My goal is to contribute to the success of your company by leveraging my expertise in business development and client management.
Overview
15
15
years of professional experience
Work History
Business Development Executive
ACAP Stock Brokers
06.2022 - 09.2023
- Researching and identifying new business opportunities or new ways to approach existing markets, including new markets, growth areas, trends, customers, partnerships, stock market analysis charts and reports.
- Meet clients/clients face-to-face or by phone Develop and nurture relationships with clients, customers, partners, sponsors and donors and generate repeat business as well as find new opportunities.
- Have a good understanding of stock market analysis and be able to advise the client base and my junior team on them
Independent Contractor / Senior Life Insurance Advisor
Ceylinco Life Insurance LTD
05.2019 - 07.2022
- Providing Insurance Solutions: Offering life insurance products such as whole life and final expense insurance.
- Providing Customer Service: Addressing customer inquiries, answering questions, and assisting customers with claims.
- Documentation: Maintaining accurate records including electronic and paper records, and policy notes.
- Developed and maintained strong relationships with clients, leading to increased customer retention and satisfaction
Chief Sales Coordinator
T.C.I. Trade Centre
01.2009 - 05.2019
- My primary objective was to involve myself in everything from sales team training and development to day-to-day operations, to customer relationship management.
- Typically tasked with ensuring a company maintains revenue growth by increasing sales by overseeing sales activities and developing sales strategies. I had 15 colleagues to work under my management and supervision.
- Sometimes I had to coordinate huge sales projects with China suppliers, we had 3 main suppliers in China. Sometimes when we need goods for customer requirements, I have to coordinate it with managing director and suppliers.
- From business tactics to pricing and sales strategies, to competitive activities, every aspect affecting sales was analyzed and in-depth market research and performance analysis was conducted.
Education
Master of Business Administration (MBA Top Up) - General Management
University of Gloucestershire
Postgraduate Diploma - Hospitality and Tourism Management
IDM Achievers International Campus
ColomboDiploma - Financial Sales Management
Sri Lanka Institute of Marketing
Certificate - Occupation of Care Giver
Global Care Nursing Academy (PVT) LTD
Master of Management by Thesis – Level 9 - undefined
ICL Graduate Business School
Auckland, New Zealand04.2025
Skills
- Business Development: Proactively identifying and capitalizing on new business opportunities, growing client portfolios, and establishing strong professional networks
- Client Relationship Management: Building and maintaining long-term relationships with clients, understanding their needs, and providing tailored financial solutions
- Strategic Planning: Developing and executing strategies to achieve business growth objectives, enhance client satisfaction, and mitigate risks
- Communication: Clear and effective communication with clients and stakeholders, simplifying complex financial concepts for diverse audiences
- Team Collaboration: Working closely with colleagues to support client goals and contribute to overall business success
Timeline
Business Development Executive
ACAP Stock Brokers
06.2022 - 09.2023
Independent Contractor / Senior Life Insurance Advisor
Ceylinco Life Insurance LTD
05.2019 - 07.2022
Chief Sales Coordinator
T.C.I. Trade Centre
01.2009 - 05.2019
Master of Business Administration (MBA Top Up) - General Management
University of Gloucestershire
Postgraduate Diploma - Hospitality and Tourism Management
IDM Achievers International Campus
Diploma - Financial Sales Management
Sri Lanka Institute of Marketing
Certificate - Occupation of Care Giver
Global Care Nursing Academy (PVT) LTD
Master of Management by Thesis – Level 9 - undefined
ICL Graduate Business School
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