Vimalraj Muthaiah
Glen Eden,Auckland
Summary
Accomplished Insurance Advisor and banking professional with expertise in financial planning and CRM software. Recognized for systematic problem-solving abilities and effective communication, resulting in enhanced customer satisfaction and operational efficiency. Demonstrated success in growing client bases through analytical rigor and a compassionate approach. Career aspirations include leveraging skills to drive further growth in a dynamic financial services environment.
Overview
21
21
years of professional experience
Work History
Insurance Advisor
Partners Life
Takapuna, Auckland
03.2022 - 08.2024
- Conducted meetings and phone calls with potential clients to understand their needs, present the most suitable insurance plans, and answer questions.
- Generated detailed quotes for prospective customers based on their requirements.
- Collaborated with underwriters to ensure timely processing of policy applications.
- Negotiated terms and conditions of policies with clients to obtain best possible coverage at lowest cost.
- Responded to customer inquiries and problems to promote great service.
- Documented detailed records of customer interactions and activities.
- Follow up with clients to confirm when policy is issued for any further clarifications.
Personal Banker
ASB Bank
Mt Roskill, Auckland
03.2020 - 03.2022
- Meet customers to analyze their financial needs and recommend products and services to achieve their goals while maximizing sales opportunities.
- Assist customers with home loans, personal loans, overdrafts, credit card lending, and also provide advice on KiwiSaver investment options.
- Having valuable conversations about risk insurance, referring them to an insurance manager, and organizing appointments accordingly.
- Helped customers regarding COVID-19 package extension and security settlements.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
Customer Service Specialist (Branch Supervisor)
ASB Bank
Mt Roskill, Auckland
08.2018 - 03.2020
- Trained and supervised the CSR team on best practices and worked closely with the team on sales techniques to increase branch production.
- Allocating leads, following up with complaints, and maintaining branch reports.
- Balanced cash drawers and vault accounts daily, with zero discrepancies.
- Managing team holidays and leave, and sending staff to other branches for short cover.
- Performed vault duties to handle large deposits, maintained ATM cash, and resolved disputes (recycle/top-up ATM cash). Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Branch Banking Concierge
ASB Bank
Mt Roskill, Auckland
04.2017 - 08.2018
- Executed customer transactions, including deposits, withdrawals, money orders, transfers, checks, and international transfers.
- AML verification for individuals, sole traders, and limited company business accounts.
- Financial wellbeing review to identify customers' needs and goals, and assist with suitable products and services.
- Organized, stocked, and maintained the teller window area.
- Prepared, sorted branch information report, and foreign exchange report.
- Customer service transactions using Teller, Onyx, head teller roles, and responsibilities.
- Maintained branch limit for New Zealand and foreign currency.
Customer Service Representative
ASB Bank
Manukau, Auckland
05.2016 - 04.2017
- Processing all bank transactions and cross-selling services to the right customers.
- Followed the bank’s regulations in identifying the risks and fraudulent activities.
- Educating customers about online banking services, and responding to emails.
- Documentation of required notes and escalation to higher authorities when required.
- Resolved queries and complaints in a professional and swift manner.
Customer Service Consultant
SITEL
Onehunga, Auckland
02.2015 - 03.2016
- Helped customers with new quotes and policies for home, car, and content insurances.
- Serving any maintenance requests for existing policies.
- Supported in creating new policies, progress of claims, and policy content.
- Briefing the customers on new offers, discounts on policy, and upselling.
- Co-ordinated underwriters, loss adjuster and claim officer to attend claim.
Shift Supervisor / Stock Controller / 2IC
Bidfood
Mt Wellington, Auckland
03.2009 - 11.2014
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
- Collaborated with internal teams to streamline.
Customer Service Support (Branch Banking)
Cognizant
Chennai, India
07.2007 - 07.2008
- Assisted customers in opening new accounts, briefed them about different accounts, and explained the policy procedures to best suit their needs.
- Advise clients on the value and potential risks of new business opportunities.
- Setting up online payment and guiding them with online features and benefits.
- Managed phone and email inquiries on banking products, including personal accounts, business accounts, insurance, loans, and credit cards.
Research & Claims Associate
RR Donnelley Global Service
Chennai, India
07.2005 - 06.2007
- Assisted in the preparation of reports, analysis of dipropionate share, A/R analysis, and finance-related projects and reports.
- Responsible for calculating the accounts payable to the customers, in compliance with the firm's policies and procedures, to maintain high accuracy.
- Consistently calculated the loss by validating purchase and sales transactions for the litigation process.
Insurance Process Associate
Sundaram Finance
Chennai, India
02.2004 - 06.2005
- Creating a client database for new customers and underwriting policies for different campaigns.
- Extended necessary assistance to manage personal accident insurance, health shield insurance, and home protector plan.
- Followed up on potentially fraudulent claims initiated by the claims representative.
- Supported in creating new policies, progress of claims, and policy content.
- Briefing the customers on new offers, discounts on policies, and upselling.
- Coordinated underwriters, loss adjusters, and claims officers to attend the claim.
Education
NZ Certification in Financial Services - Level 5 -
Strategi Institute
NZ03-2023
Diploma in National Business -
Tasman International Academics
Auckland, NZ01.2010
Bachelors of Business Administration -
Madras University
India01.2004
Tally 6.3 Accounting -
Genesis Information System
India01.2004
Post Graduate Diploma in Computer Application -
Indian Institute of Computer Application
India01.2002
Skills
- Systematic Problem Solving
- Detail-Oriented Analysis
- Compassionate Listener
- Effective Communicator
- Approachable Nature
- Energetic Contributor
- Goal-oriented mindset
- Knowledge of Insurance Offerings
- Financial planning
- CRM software
Timeline
Insurance Advisor
Partners Life
03.2022 - 08.2024
Personal Banker
ASB Bank
03.2020 - 03.2022
Customer Service Specialist (Branch Supervisor)
ASB Bank
08.2018 - 03.2020
Branch Banking Concierge
ASB Bank
04.2017 - 08.2018
Customer Service Representative
ASB Bank
05.2016 - 04.2017
Customer Service Consultant
SITEL
02.2015 - 03.2016
Shift Supervisor / Stock Controller / 2IC
Bidfood
03.2009 - 11.2014
Customer Service Support (Branch Banking)
Cognizant
07.2007 - 07.2008
Research & Claims Associate
RR Donnelley Global Service
07.2005 - 06.2007
Insurance Process Associate
Sundaram Finance
02.2004 - 06.2005
NZ Certification in Financial Services - Level 5 -
Strategi Institute
Diploma in National Business -
Tasman International Academics
Bachelors of Business Administration -
Madras University
Tally 6.3 Accounting -
Genesis Information System
Post Graduate Diploma in Computer Application -
Indian Institute of Computer Application
Personal Information
Title: PERSONAL BANKER ASB
Career Skills
- Combine patience, determination and persistence to troubleshoot client issues.
- Driven to bring value through extended knowledge of financial products, services and branch operations.
- Successfully managed personal, commercial and small business accounts.
- Exceptional financial prowess to drive sales and maximize revenue.
- Experience in policy development and staff management procedures, positively impacting overall morale and productivity.
References
- Tiana Pirangi - Team Lead - Partners Life, Auckland (021-190 7154)
- Paul Swain - Team Manager, Partners Life, Auckland (021-222 7312)
- Ena Liuaga - Branch Manager - ASB Bank, Auckland (021-247 0046)
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