Dharmesh Lalani
Auckland,New Zealand
Summary
Dedicated Customer Service Professional with over 10 years of experience in customer service, retail sales, and store management. Developed strong communication, problem-solving, and customer relationship skills while enhancing customer experiences and resolving issues. Committed to reliability and professionalism, with a focus on delivering exceptional service and supporting business objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mobil Gas Station
Auckland
09.2016 - Current
- Managed customer inquiries and complaints to ensure timely resolutions and positive experiences.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Trained and mentored new staff on customer service best practices.
- Trained staff on internal operational functions to improve service delivery.
- Enhanced employee skills through training sessions with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
Customer Service Representative
Mobil Gas Station
Auckland
01.2012 - 09.2016
- Resolved customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction.
- Communicated effectively with customers, fostering trust and clarity in interactions.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and fostered respectful relationships, contributing to customer loyalty and retention.
- Assisted with training and mentoring new team members.
Education
Bachelor of commerce - Accountancy
gujarat university
nadiad, india03-2007
Skills
- Customer Support
- Customer relationship management
- Issue Resolution
- Customer Engagement
- Customer Needs Assessment
- Customer inquiry handling
- Order Management
- Product Support
- Transaction Support
- Customer Outreach
- Service Coordination
- Time Management
- Flexible Schedule
- Product knowledge
Awards
- Best customer service
- Best upselling
References
Sunil Achary, Director, Sai Investment & Management Ltd, (027) 439-5723, Sunil@saimanagement.co.nz
Personal Information
Nationality: Indian
Languages
- Gujarati
- English
- Hindi, Advanced
- Gujarati, Fluent
- English, Advanced
Timeline
Customer Service Representative
Mobil Gas Station
09.2016 - Current
Customer Service Representative
Mobil Gas Station
01.2012 - 09.2016
Bachelor of commerce - Accountancy
gujarat university