Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Dhavan Patel

Massey,AUK

Summary

have straight eight year experience in food industry. Dedicated restaurant manager bringing in varied level of experience customer service and food preparations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Carl's Jr Glenfield
12.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Restaurant Manager

Carl's Jr. Albany
03.2023 - 12.2023
  • Staff management and training, Health and safety, Local Marketing, Sales Target, Finance Management, Assist in the Management, operational and financial responsibilities, Ensure food quality and 100% of customer satisfaction, Sales Target, Inventory control,
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Store Manager

Domino's Pizza Albany
03.2021 - 03.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager in Training

Dominos Ponsonby
07.2019 - 03.2021
  • Staff management and training, Health and safety, Local Marketing, Sales Target, Finance Management
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.

Assistant Manager

Dominos Davis Conner
03.2019 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shift Manager/Team Member

Dominos Hillcrest
12.2018 - 03.2019
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Delivery expert

Dominos Davis Conner
02.2017 - 12.2018
  • Customer service
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.

Education

Business Management

Gujarat University
01.2011

Skills

  • Staff Management
  • Inventory Control
  • Staff Development
  • Relationship Building
  • Quality Assurance
  • P&L Management
  • Marketing Strategies
  • Team leadership expertise
  • Hiring and Onboarding
  • Decision-Making

Personal Information

Visa Status: NZ Permanent Residence Visa

References

Available on Request

Timeline

Assistant General Manager

Carl's Jr Glenfield
12.2023 - Current

Assistant Restaurant Manager

Carl's Jr. Albany
03.2023 - 12.2023

Store Manager

Domino's Pizza Albany
03.2021 - 03.2023

Store Manager in Training

Dominos Ponsonby
07.2019 - 03.2021

Assistant Manager

Dominos Davis Conner
03.2019 - 06.2019

Shift Manager/Team Member

Dominos Hillcrest
12.2018 - 03.2019

Delivery expert

Dominos Davis Conner
02.2017 - 12.2018

Business Management

Gujarat University

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