DHEERAJ JHAMB
Cambridge,WKO
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Camarosa Cafe & Restaurant
09.2022 - Current
- CUSTOMER SERVICE
- ORDER TAKING
- BAR MANAGER
- BARISTA
- FRONT OF HOUSE
- DEALING WITH CUSTOMER COMPLAINTS & ISSUES
- STAFF TRAINING
- ETC.
Assistant Manager
India Today 2018 Ltd (India Today Ltd)
07.2020 - 08.2022
- CUSTOMER SERVICE
- ORDER TAKING
- ORDERING STOCK
- MANAGING COUNCIL BOOK
- BAR MANAGER
- FRONT OF HOUSE
- DEALING WITH CUSTOMER COMPLAINTS & ISSUES
- MAINTAINING HUBDOC
- MAINTAINING PAYHERO
- MANAGING STAFF
- ROASTER MAKING
- TYPE: FULL TIME
Assistant Manager
Mantra Eatery Ltd (India Today Ltd)
07.2018 - 07.2020
- CUSTOMER SERVICE
- ORDER TAKING
- ORDERING STOCK
- MAINTAINING COUNCIL BOOK
- BAR MANAGER
- FRONT OF HOUSE
- DEALING WITH CUSTOMER COMPLAINTS & ISSUES
- TYPE: FULL TIME
Team Member
Kebabiya
01.2018 - 07.2018
- PREPARING FOOD
- ORDER TAKING
- STOCK CHECKING
- CLEANING
- DISHWASHING
- CUSTOMER HANDLING
- CUSTOMER SERVICE
- TYPE: PART TIME & FULL TIME
Assistant Manager
Domino's
10.2017 - 12.2017
- PIZZA DELIVERY
- PREPARING
- DISHWASHING
- ORDER TAKING
- TELEPHONE ANSWERING
- TYPE: FULL TIME
Kitchen Hand
Lone Star
04.2017 - 10.2017
- DISHWASHING
- HELPING CHEF FOR PREP
- TYPE: PART TIME
Kitchen Hand
Blue Collar Ltd
08.2016 - 04.2017
- PACKING FOOD
- DISHWASHING
- STOCK FILLING
- STOCK SUPPLYING
- TYPE: PART TIME
Education
High Secondary -
Rajpura City, PunjabDiploma - Business Advanced, Level 6
NZMA
Mt. Wellington, Auckland02.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Customer loyalty
- Supervisory skills
- Performance improvement
- Reservation handling
- Labor and food cost control
- Table management
- Stable work history
- Employee schedule management
- Customer service
- Problem-solving
- Money handling
- Employee supervision
- Relationship building
- Quality control
- Front of house management
- Managing reservations and large parties
- Payroll administration
- Scheduling
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
Certification
- Certified DUTY MANAGER LICENCE
Languages
English
Hindi
Punjabi
Section name
- DATE OF BIRTH: 1997-02-05
- VISA STATUS: PERMANENT RESIDENT
Timeline
Restaurant Manager
Camarosa Cafe & Restaurant
09.2022 - Current
Assistant Manager
India Today 2018 Ltd (India Today Ltd)
07.2020 - 08.2022
Assistant Manager
Mantra Eatery Ltd (India Today Ltd)
07.2018 - 07.2020
Team Member
Kebabiya
01.2018 - 07.2018
Assistant Manager
Domino's
10.2017 - 12.2017
Kitchen Hand
Lone Star
04.2017 - 10.2017
Kitchen Hand
Blue Collar Ltd
08.2016 - 04.2017
Diploma - Business Advanced, Level 6
NZMA
High Secondary -
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