Dheeraj Reddy Vuppugandla
Auckland,Te Atatu South
Summary
A dedicated and adaptable professional with a background in technology, sales, customer service, and tiling industry, seeking opportunities to leverage strong communication and problem solving skills in a dynamic work environment. Passionate about providing excellent service, driving productivity, and contributing to a positive organizational culture.
Overview
9
9
years of professional experience
Work History
Tech Sales Representative
Harvey Norman NZ
11.2023 - 02.2024
- Proactively engage with customers to understand their technology needs and preferences
- Provide expert guidance and recommendations on various tech products, including computers, smartphones, tablets, and accessories
- Accurately process sales transactions, including cash, credit, and electronic payments, using company’s POS system
- Address customer inquiries, concerns, and complaints promptly and professionally to ensure positive shopping experience.
- Collaborate with team members to achieve collective sales goals and contribute to positive work environment.
Grout Technician
Grout pro
08.2021 - 07.2023
- Managed and supervised grouting projects at various client sites, ensuring timely completion and adherence to quality standards.
- Engaged with customers to understand their requirements and provide accurate quotes for grouting services, demonstrating strong communication and negotiation skills.
- Installed tiles as part of grouting projects, leveraging knowledge of tiling techniques and materials to deliver superior craftsmanship.
- Implemented efficient project management practices to coordinate resources, schedules, and deadlines, resulting in high levels of customer satisfaction and repeat business.
- Maintained a clean and organized work environment, including proper storage and handling of tools, equipment, and materials, to promote efficiency and safety.
Telecommunications Technician
Universal Communications Group
09.2017 - 07.2021
- Delivering customer satisfaction with good workmanship
- Managing information and Maintain accurate written and computerised records
- Identifying, defining, and resolving network problems
- Surveying or Scoping SDU complex buildings and Design
- Strong dedication for Health and Safety practises.
- Sound knowledge on Chorus standards and Land access rules
- Wiring and Cabling, finding pathways for complex buildings
- Exchange work, Locating and repairing faults on fibre network, Fibre maintenance
- Working with schedulers and planners for complex buildings
- Liaising with internal and external customers and contractors
NGA Fibre Technician in Wellington
Vision Stream pvt Ltd
05.2016 - 06.2017
- Customer Interactions as part of job
- Scoping the Job
- Working on Air blown/Aerial networks
- Fibre Blowing
- Completing proper fibre connections to the premises
- Interacting with clients and contractors to get the 100% output for the job
- Locating Network faults using OTDR
- Splicing, Blowing and testing fibre
- Attending tool box meetings.
Assistant Manager - Sales & Customer Service Representative
No 8 Retail Groups
10.2014 - 05.2016
- Be involved in stock control and management
- Checking the quality of customer service and helping the staff if the store gets busy with the till
- Promotes sales by demonstrating merchandise and products to customers
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Giving advice and guidance on product selection to customers
- Responsible dealing with customer complaints.
Education
Level 4 in Building Regulatory Environment (currently pursuing) -
Future Skills Academy
03.2024
NZQA Level 7 Diploma Networking and Technology -
Cornell Institute of Business and Technology
01.2015
Bachelor in Computer Science and Engineering -
Sastra University
01.2012
Skills
- Highly motivated, self-driven professional demonstrating strong academic knowledge in new methods, technological & industrial trends
- An excellent communicator with proven ability to interact with people of diverse nationalities and comfortable working in a multi-cultural set-up or independently, practical customer service experience
- Ability to provide appropriate solutions to working practices aiming at high performing culture that emphasize quality, productivity and standards
- Adaptability, Flexibility to adjust to changing environments, learns new technologies, and take on new responsibilities
- Providing excellent service to customers or clients, addressing their needs and concerns professionally
- Commitment to maintaining safe work environment for oneself and others
References
Available on request
Timeline
Tech Sales Representative
Harvey Norman NZ
11.2023 - 02.2024
Grout Technician
Grout pro
08.2021 - 07.2023
Telecommunications Technician
Universal Communications Group
09.2017 - 07.2021
NGA Fibre Technician in Wellington
Vision Stream pvt Ltd
05.2016 - 06.2017
Assistant Manager - Sales & Customer Service Representative
No 8 Retail Groups
10.2014 - 05.2016
Level 4 in Building Regulatory Environment (currently pursuing) -
Future Skills Academy
NZQA Level 7 Diploma Networking and Technology -
Cornell Institute of Business and Technology
Bachelor in Computer Science and Engineering -
Sastra University
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