Dhiman Das
Administrator
Auckland CBD,AUCKLAND
Summary
- Detail-oriented and service-driven professional with hands-on experience in driving business continuity within competitive sectors through proactive administration and reception management capabilities. Seeking to embark on a career in administration, to showcase ability in building and managing customer relationships. Adopts a consultative team player approach to ensure specific client/customer requirements are met whilst focusing on exceeding expectations for service quality. Works well in a team, as a leader and excels within fast-paced and challenging environments. Core Competencies
- Relationship Management
- Administration & Reception Skills
- Diligent with Attention to Detail
- Strategic Planning & Delivery
- Team Training & Development
- Structured, Flexible, Adaptable
- Customer Service
- Communication Skills
- Microsoft Office Suite
- Continuous Improvements
- Problem-Solving, Conflict Resolution
Overview
13
13
years of professional experience
3
3
Languages
Work History
Operations Officer FTC
VFS global (Visa application centre)
2023.09 - Current
- Process visa applications according to embassy guidelines
- Conduct biometrics for applicants
- Generate daily account reports on separate Excel sheets
- Transmit appointment details and future schedules to embassy officials
- Aid operations manager with ad hoc reports when requested
- Upload biometric data reports to embassy portals
- Coordinate with IT support by raising incident tickets as needed, ensuring timely resolution to maintain operational efficiency
- Fly every alternative week to Dunedin, Queenstown and Christchurch in a pop up location with biometrics equipment's, laptops, CCTV cameras and set those up in hotel conference room and conduct biometrics.
Delivery Service Consultant
Concentrix - Air New Zealand
2023.05 - 2023.09
- Providing consultation and advice to customers
- Making new bookings
- Issuing refunds upon customer request
- Reissuing tickets and providing booking destination advice
- Calculating GST payments, adjusting fares, and informing customers of new rates
- Guiding customers on Air points account maintenance with strict confidentiality
- Facilitating compassionate, medical, or bereavement bookings and negotiating as necessary
- Handling reroutes, disrupted flights, or tickets by coordinating with airport staff or authorities and advising customers accordingly
- Contacting travel agents for urgent bookings if required, taking over the bookings as necessary.
Safety officer
City Guard (Auckland City Mission)
2022.06 - 2023.04
- Following up with visitors' requirements at the reception desk
- Maintaining a logbook of activities involving contractors, tenants, and visitors
- Ensuring the safety and wellbeing of staff members
- Deescalating any violence or confrontational behaviour from the public and taking necessary action
- Making incident reports and following up on them
- Liaising with the tenancy team and following up with tenants
- Ensuring building and property maintenance and following up with contractors
- Monitoring CCTV for everyone's safety.
Audit and Compliance officer
First Security Guard Services
2020.09 - 2022.05
- Following up with Quarantine security guards for their daily COVID tests and updating the system and spreadsheets for records
- Following up with security guards for the 5 days and 3 days basis COVID tests and updating records
- Following up with all guards across New Zealand for their vaccinations
- Ensuring all guards across New Zealand have completed their training modules
- Responding to daily email queries from cross teams and staff
- Following up with all guards across New Zealand for their security license validity and requirements
- Assisting with administrative and HR exit processes.
Telesales Agent
Power Marketing
2019.06 - 2020.05
- Contacting existing and new customers to pitch sales
- Resolving client problems effectively
- Updating customer information in the database accurately
- Handling administrative duties as required
- Distributing daily contacts to team members efficiently
- Maintaining the integrity of the database by entering, verifying, and backing up data regularly
- Enhancing technical knowledge by attending educational workshops and reviewing publications.
Sales Associate
Mobil Mt Roskill
2018.11 - 2019.04
- Upselling products to customers, enhancing their purchase experience
- Handling billing transactions accurately and efficiently
- Ensuring cleanliness and tidiness of the store premises
- Maintaining the overall appearance and functionality of the entire store, including shelves, displays, and equipment.
Intern
OPS Travels
2018.08 - 2018.10
- Maintaining trackers to monitor various activities or processes
- Handling advertising efforts to promote products or services
- Managing bookings for appointments, reservations, or other scheduled activities.
Auditor
Collabera Technologies Pvt Ltd
2016.06 - 2017.05
- Identifying areas for potential efficiency improvements within operations
- Compiling audit result reports for review by senior managers
- Maintaining regular contact with client staff and relevant parties
- Assisting in training and mentoring junior team members
- Drafting audit reports for review by the lead auditor and senior management
- Identifying control gaps and offering practical recommendations
- Planning and executing professional management system audits.
Market research analyst
Tata Consultancy Services
2011.09 - 2016.06
- Working with market research data, ensuring accuracy and adherence to instructions
- Maintaining quality standards and ensuring timely delivery to prevent client escalations
- Training numerous associates to enhance their understanding and proficiency in the process
- Establishing and nurturing a strong team of 15 individuals through nesting to enhance their capabilities
- Cultivating and maintaining positive relationships with clients
- Preparing weekly presentations and Key Performance Indicators (KPIs) to track progress and performance.
Education
GED -
Otago Polytechnic
Auckland, NZ2019-12
Skills
- Relationship Management
- Administration & Reception Skills
- Diligent with Attention to Detail
- Strategic Planning & Delivery
- Team Training & Development
- Structured, Flexible, Adaptable
- Customer Service
- Communication Skills
- Microsoft Office Suite
- Continuous Improvements
- Problem-Solving
- Conflict Resolution
- Operational Efficiency
- Office Administration
- Operations Management
Educationandprofessionaldevelopment
- 2019, Graduate Diploma in Applied Management
- 2011, Bachelor of Arts, Maharaja Sayajirao University Gujarat
- 2008, Undergraduate Diploma in Aviation, Hospitality and tours and travels
Languages
Bengali
Native/ Bilingual
Hindi
Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offWork-life balanceCompany CultureCareer advancementPaid sick leaveTeam Building / Company RetreatsFlexible work hoursTimeline
Operations Officer FTC
VFS global (Visa application centre)
2023.09 - Current
Delivery Service Consultant
Concentrix - Air New Zealand
2023.05 - 2023.09
Safety officer
City Guard (Auckland City Mission)
2022.06 - 2023.04
Audit and Compliance officer
First Security Guard Services
2020.09 - 2022.05
Telesales Agent
Power Marketing
2019.06 - 2020.05
Sales Associate
Mobil Mt Roskill
2018.11 - 2019.04
Intern
OPS Travels
2018.08 - 2018.10
Auditor
Collabera Technologies Pvt Ltd
2016.06 - 2017.05
Market research analyst
Tata Consultancy Services
2011.09 - 2016.06
GED -
Otago Polytechnic
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