Dhruv Patel
Lowerhutt
Summary
I am self motivated, punctual and willingness to learn about something. I have done diploma in hospitality management level 6 at new Zealand management academies as I wanted to explore my career in hospitality industry. My goals is to be a hotel manager which needs years of experience in the industry hence the reason why I choose this course that give me the skills and knowledge that I need.
Seasoned Bar and Restaurant Manager with comprehensive experience in overseeing daily operations. Strong capabilities in staff management, budgeting, and inventory control align with proven skills in enhancing customer satisfaction and driving revenue growth. Successfully improved operational efficiency and team performance at previous establishments, demonstrating effective leadership and strategic planning abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Baar Baar - Indian gastro bar
Wellington central
10.2024 - Current
- Managed daily operations of bar and restaurant ensuring smooth service flow.
- Developed training programs for staff to enhance service skills and efficiency.
- Oversaw inventory management and ordering supplies to maintain stock levels.
- Implemented customer feedback systems to improve guest satisfaction and service quality.
- Maintained compliance with health and safety regulations throughout the establishment.
- Led team meetings to communicate goals, updates, and performance expectations.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Established relationships with vendors to negotiate pricing and delivery schedules.
- Monitored inventory levels and placed orders with vendors as needed.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
- Created daily specials to promote increased sales volume.
- Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
- Negotiated contracts with suppliers to obtain best prices on food products.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Implemented cost-saving initiatives that resulted in improved operational efficiency.
- Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
- Performed routine maintenance on restaurant equipment such as refrigerators, ovens, dishwashers.
- Scheduled shifts for bar staff and monitored employee performance.
- Tracked food costs on a regular basis to ensure profitability goals were met.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Food and Beverage Supervisor
Grazie Ristorante and Bar( Doubletree by hilton wellington)
Wellington central
11.2019 - 10.2024
- Managing food and beverage operations within the restaurant and in meeting room, table set ups and clearance, customer service, runner, taking orders from guest, checking breakfast packages within the day to set up accordingly, stock check and take.
- Managed daily operations of food and beverage service.
- Supervised staff to ensure high-quality customer service.
- Coordinated inventory management and supply orders efficiently.
- Trained new employees on service standards and procedures.
- Developed staff schedules to optimize coverage during peak hours.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to enhance menu offerings effectively.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
Waiter
Paradise Restaurant
02.2018 - 10.2019
- Setting up tables, ruin food to tables, food and beverage attending, customer service, clearing tables, cutlery polishing, cleaning dinning area.
- Provided excellent customer service in high-volume dining environment.
- Managed multiple tables efficiently during peak meal times.
- Assisted kitchen staff with order accuracy and special requests.
- Recommended menu items based on customer preferences and dietary needs.
- Processed payments accurately using point-of-sale systems.
Education
Diploma - hospitality management level 5 & 6
New Zealand management Academies
Mount wellington, AucklandSkills
- Inventory management
- Staff training
- Customer feedback systems
- Quality control measures
- Contract negotiation
- Food safety compliance
- Customer relationship management
- Service standards development
- Operational efficiency
- Financial transaction recording
- Team leadership
- Problem solving
- Table management
- Time management
- POS systems proficiency
- Beverage making
- Cocktail creation
- Cost control
- Staff management
- Menu development
- Employee training
- Employee retention
- Staff scheduling
- Shift management
- Purchasing and cost control
- Labor and food cost control
- Supervisory skills
- Complaint resolution
- Point of sale (POS) system operation
- Stable work history
- Inventory control and record keeping
- Pre-shift walk-through
- Operations management
Barista coffee making
Holds Duty manager certificate
Availability
currently available full time and can work on any hours provided by the employer.
Hobbies and Interests
I have a interest of customer service and my hobbies are reading books and magazines of different foods and beverages.
References
- Giuseppe Moramarco, Restaurant manager at Doubletree by Hilton, 0224933405, Giuseppe.moramarco1989@gmail.com, Would be available after 3 weeks of notice to my current employer
- Roshan Chauhan, Assistant rest. Manager at Spring kitchen, 0223940081
Languages
English
Advanced (C1)
C1
Certification
- LCQ
- Duty manager certificate
- Barista skills
- Food safety certificate
Accomplishments
- Employee of the month (3 times) at doubletree by hilton wellington
- Most disciplined award at doubletree by hilton wellington
References
References available upon request.
Timeline
Bar and Restaurant Manager
Baar Baar - Indian gastro bar
10.2024 - Current
Food and Beverage Supervisor
Grazie Ristorante and Bar( Doubletree by hilton wellington)
11.2019 - 10.2024
Waiter
Paradise Restaurant
02.2018 - 10.2019
Diploma - hospitality management level 5 & 6
New Zealand management Academies