Dhruv SHARMA
Auckland New Zealand
Summary
Talented Financial Assistant with successful history establishing effective operational procedures to keep financial activities accurate, compliant and current. Familiar with processing forms, maintaining documents and administering payroll. Professional demeanor comfortable in formal and casual business settings.
Overview
17
17
years of professional experience
Work History
Uber Driver
Uber HQ
01.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Manager on Duty
NEW WORLD HOWICK
05.2017 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Payroll Administrator
Supervalue Flatbush
01.2015 - 03.2017
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed payroll garnishments such as tax liens and child support.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed payroll data entry and processing employees to comply with predetermined company guidelines.
Technical Support Officer
HCL Tech
08.2008 - 05.2012
- Managed customer contact center with support representatives.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Increased customer satisfaction ratings
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
Reservation Officer
SPICE JET
03.2007 - 05.2008
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Education
Diploma - HUMAN RESOURCE MANAGEMENT
MANAKAU INSTITUTE OF TECHNOLOGY
MANAKAU,NZ02.2016
MBA - BUISNESS ADMINISTRATON
IASE UNIVERSITY
12.2012
BBA - BUISNESS ADMINISTRATION
GURU JAMBESHWAR University
INDIA02.2009
Skills
- Interpersonal skills
- Flexibility
- Excellent communication
- Multitasking
- Adaptability
- Efficient driving
- Problem-solving
- Organizational skills
Timeline
Uber Driver
Uber HQ
01.2022 - Current
Manager on Duty
NEW WORLD HOWICK
05.2017 - 11.2022
Payroll Administrator
Supervalue Flatbush
01.2015 - 03.2017
Technical Support Officer
HCL Tech
08.2008 - 05.2012
Reservation Officer
SPICE JET
03.2007 - 05.2008
Diploma - HUMAN RESOURCE MANAGEMENT
MANAKAU INSTITUTE OF TECHNOLOGY
MBA - BUISNESS ADMINISTRATON
IASE UNIVERSITY
BBA - BUISNESS ADMINISTRATION
GURU JAMBESHWAR University
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