Dhruvil Panchal
Auckland,Lynfield
Summary
Dynamic leader with proven success in enhancing store sales and team productivity at HELL Pizza through effective customer service and retail operations management. Excelled in stock management and fostering a collaborative work environment, achieving notable improvements in employee performance and customer satisfaction. Skilled in problem-solving and decision-making, driving results with a focus on strategic marketing and staff development. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
Hospitality Industry
03.2022 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Team Leader
HELL Pizza
03.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Bachelor of Commerce - Accounting And Business Management
Silver Oak University
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Decision-making skill
- Stockroom Management
- Friendly and outgoing
- Sales Analysis
- Stock management
- Store Opening and Closing
- Goal Setting
- Decision-Making
- Retail Employee Training
Timeline
Retail Store Manager
Hospitality Industry
03.2022 - Current
Team Leader
HELL Pizza
03.2022 - Current
Bachelor of Commerce - Accounting And Business Management
Silver Oak University
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