Dhruvit Delada
Wellington ,Porirua
Summary
A professional Security Technitian with proven experience in technical and customer support service; has vast knowledge in application access control system programming, diagnosis, and development; Experience working in both a team environment and an individual capacity, Producing timely results and successful projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Security Technician
Datacom Systeam Limited
09.2022 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
Area Operation Technician
Wilson Parking NZ
Christchurch
12.2021 - 08.2022
- Troubleshooting, testing, repairing, and servicing tech electrical access control equipment
- Providing service and customer support during field visits
- Managing on-site installation, repair, maintenance, and testing
- Diagnosing errors or technical problems and determining proper solutions
- Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
- Provided support for new product development and product trial and converters and end users
- Resolved problems, improved operations and provided exceptional service
- Installed cabling, wireless routers and intercom systems for data communications networks.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
Service Technician
Wilson Technology Solutions
Auckland
07.2017 - 12.2021
- Installed new access control equipment and explained operation and routine maintenance protocols to customers.
- Provided software, hardware, and operational support to ensure minimal down time and maximum staff productivity.
- Installed and maintained computer systems including software and hardware components.
- Installed and tested network infrastructure equipment including switches, routers, servers and structured cabling systems.
- Resolved malfunctions and problems via upgrade, modification, repair, and external support assistance.
- Assisted team members with access control equipment troubleshooting and diagnostics
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Evaluated systems according to predetermined checklist and noted issues
Telecommunication Technician
Chorus NZ
Auckland, AUK
02.2016 - 07.2017
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responsible for installing maintaining and repairing distribution racks terminals equipment and interconnecting and distribution cables.
- Strategically planned network installations according to customer orders technical specifications and manuals.
- Identified and resolved complex telecommunications problems for variety of end users and recommended and implemented corrective hardware solutions to meet established service levels.
- Maintained adequate inventory of replacement telephone equipment and spare parts for corporate and regional offices such as telephones, cable, and headsets.
- Documented instances of software and hardware failure, repair, installation, and removal, and other work request
- Set up networks and computers for business and residential customers.
Education
Graduate Diploma in Computing - Information Technology
Unitech Institute of Technology
10.2015
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gujarat Technical University
01.2013
Skills
- CCTV,IT system and networking
- Operating Test Equipment
- Technical Support
- Experience with Intercom system configuration
- Operating Security Equipment
- Network Infrastructure Support
- Wireless Telecommunications
- Panel Termination
- Technical System Improvements
- Crimping and Stripping cables with hand tools and machine tools
- Software System Development
- Systems Integration
- Hardware and Software Installation
- Employee Computer Support
Certification
- CME - Certified Maintenance Employee
- Site safe Certificate
- First Aid Certificate
Awards
Employee of the month: January 2021- Wilson Parking NZ
Employee of the Year: 2021- Wilson Parking NZ
Reference
Michael Quinn
Fulton Hogan Petone
Mobile:+64272133623
Email:Michael.Quinn@Fultonhogan.com
David Baars
Wilson Parking NZ, Ex-Notional Manager,
Mobile: +61421585136
Email David.baars@skidata.com
Timeline
Senior Security Technician
Datacom Systeam Limited
09.2022 - Current
Area Operation Technician
Wilson Parking NZ
12.2021 - 08.2022
Service Technician
Wilson Technology Solutions
07.2017 - 12.2021
Telecommunication Technician
Chorus NZ
02.2016 - 07.2017
Graduate Diploma in Computing - Information Technology
Unitech Institute of Technology
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gujarat Technical University
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