Dhruv Jain
Glenfield
Summary
With a strong dedication to continuous learning and personal growth, I am eager to apply my diverse range of talents in a dynamic professional setting. My track record demonstrates my ability to quickly learn and adapt to complex challenges. Having accumulated over 8 years of experience in the finance/credit control industry, I have developed valuable transferable skills in building strong relationships, strategic planning, and efficient project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR ACCOUNTS ADMINISTRATOR
EVOLUTION TRAFFIC MANAGEMENT
07.2024 - Current
- Prepare and send accurate invoices to customers.
- Ensure that billing follows company policies and accounting standards.
- Record incoming payments in accounting systems (Pronto).
- Reconcile accounts to ensure all payments are accounted for and properly posted.
- Identify and resolve discrepancies in accounts.
- Monitor outstanding accounts and follow up on overdue invoices.
- Initiate collections activities through phone calls, emails, or letters to recover past-due balances.
- Liaise with clients to address payment-related queries and disputes.
- Maintain strong relationships with customers to facilitate timely payments.
- Generate AR reports, such as aging reports, to track the status of outstanding accounts.
- Provide regular updates to management on collection progress and delinquent accounts.
- Take ownership of new customer credit checks and liaise with the sales team.
- Recommend actions for customers with consistent late payments or credit issues.
- Collaborate with sales, customer service, and finance teams to resolve issues related to invoices, payments, or credit terms.
- Write off uncollectible accounts as bad debt when appropriate.
- Ensure all debtor notes and client information are kept up to date.
ACCOUNTS ADMINISTRATOR
EROAD
06.2021 - 07.2024
- Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
- Reconciling accounts or working with the AR team to reconcile customer accounts.
- Monitoring debtor balances to ensure a reduction in debtors.
- Preparing recovery claims and presenting them at the Disputes Tribunal when amicable settlements could not be achieved.
- Ensuring credit and collection policies and procedures are followed within our team including liaising with Baycorp and our legal team for efficient ledger upkeep.
- Maintenance of the customer ledger on Salesforce and D365.
- Collaboration with the Credit Clerk position to collect debt, both RUC and Rental.
- Maintain a high level of knowledge on the specialised billing procedures within the company including Depot, Install and RUC (road user charges).
- Ensure liquidation and write off records are kept up to date.
- Take ownership of new customer credit checks and liaise with the sales team regarding any low scoring results.
- Customer payment journals to be completed accurately and on a timely basis.
SENIOR RESOLUTION SPECIALIST
MILTON GRAHAM
11.2015 - 06.2021
- Handling administrative tasks and written correspondence with clients, accountants, and the legal team
- Investigating claims of financial difficulties and ensuring prompt payment resolutions
- Conducting slide presentations and demonstrations for group audiences
- Presenting monthly statistics to the Operations Manager
- Ensuring accurate and thorough claim settlements, legal reviews, and investigations in compliance with company policies and procedures
- Leading and managing sensitive conversations with challenging debtors, demonstrating resilience, and utilizing effective negotiation and communication skills
- Collaborating with Credit Management staff to address debtor payment issues and disputes
- Maintaining up-to-date and accurate case information following relevant policies
- Nurturing senior-level client relationships, comprehending their objectives, and delivering exceptional service levels
- Engaging with debtors and service providers, such as Mental Health Units and healthcare organizations, to achieve optimal service delivery
- Attending client meetings to facilitate decision-making and providing factual insights into the case, as needed
- Continuously tracking and monitoring debtor progress to ensure successful service outcomes are achieved
- Developing comprehensive review plans for delinquent accounts and devising structured installment payback programs
- Skillfully managing multiple client portfolios with successful outcomes
- Assessing and providing referrals to appropriate support services, such as mental health resources, in cases where debtors express distress or mention potential harm
- Successfully de-escalating a critical situation at the ministerial level during the COVID-19 lockdown, leading to a favourable resolution for the debtor
Education
Graduate Diploma in Business -
02.2015
Skills
- Bank Reconciliation
- Accounts Receivable
- Invoice Processing
- Credit management
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Effective Communication
- Decision-Making
- Conflict Resolution
- MS Office Suite
Certification
Certified in Pathways to leadership programme – Illion NZ (2018)
Timeline
SENIOR ACCOUNTS ADMINISTRATOR - EVOLUTION TRAFFIC MANAGEMENT
07.2024 - Current
ACCOUNTS ADMINISTRATOR - EROAD
06.2021 - 07.2024
SENIOR RESOLUTION SPECIALIST - MILTON GRAHAM
11.2015 - 06.2021
Unitec Institute of Technology - Graduate Diploma in Business,
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