Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Di Cai

Auckland,New Zealand

Summary

Knowledgeable Patient Care Coordinator with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Care Coordinator/Health Care Assistant

The Doctors Greenlane
03.2025 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Cafe Owner

Self-employeed
03.2022 - 08.2024
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Enhanced customer loyalty through exceptional service and consistent product quality.

Franchise Owner

Self-employeed
03.2016 - 05.2022
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.

Business Developer

Ernst & Young
01.2005 - 01.2015
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and implementing strategic sales approaches.
  • Streamlined internal processes to increase efficiency and productivity within the business development team.
  • Negotiated, prepared, and signed contracts with clients.

Regional Sales Associate

Paragon Networks International, USA
01.1998 - 01.2004
  • Facilitated open lines of communication between the corporate office and local branches, enabling efficient information sharing across departments.
  • Managed a diverse portfolio of clients, effectively catering to their unique needs by offering tailored solutions.
  • Boosted company revenue through the development of new business opportunities and expansion of existing client base.
  • Developed strong relationships with key industry influencers, increasing brand visibility and credibility within the market.

International Trade Specialist

China Great Wall Company
01.1993 - 01.1997
  • Fostered positive working relationships with regulatory bodies across diverse jurisdictions, resulting in a more efficient trade process.
  • Managed a portfolio of global accounts, maintaining strong client relationships while maximizing revenue growth.
  • Evaluated trade opportunities and risks, providing optimal recommendations to management for strategic decisionmaking.
  • Enhanced international trade operations by streamlining processes and implementing best practices.

Education

Bachelor's Degree in International Trade - Business

Beijing Institute of Technology
Beijing
07-1993

Certificate Level III in Individual Support - Healthcare

Unique College of Technology
Australia
05-2025

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Problem-solving
  • Time management
  • Team collaboration
  • Communication

Certification

  • Certificate in providing cardiopulmonary resuscitation (9/5/25)
  • Certificate in basic emergency life support (9/5/25)
  • Certificate in First Aid (9/5/25)


  • Second Checker - Immunisation Advisory Centre Te Whatu Ora (27/3/25)

Languages

Chinese/Mandarin
Native or Bilingual
English
Native or Bilingual

Timeline

Care Coordinator/Health Care Assistant

The Doctors Greenlane
03.2025 - Current

Cafe Owner

Self-employeed
03.2022 - 08.2024

Franchise Owner

Self-employeed
03.2016 - 05.2022

Business Developer

Ernst & Young
01.2005 - 01.2015

Regional Sales Associate

Paragon Networks International, USA
01.1998 - 01.2004

International Trade Specialist

China Great Wall Company
01.1993 - 01.1997

Bachelor's Degree in International Trade - Business

Beijing Institute of Technology

Certificate Level III in Individual Support - Healthcare

Unique College of Technology

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Di Cai