Di Powell
Whangarei
Summary
Dynamic professional with a proven track record at EchoNorth Ultrasound and prior experience in a Hospital setting, adept in front desk operations and customer service, both in person and on the phone.
With over 2 decades of experience working directly with patients and clients I possess a deep understanding and the necessary skills to effectively interact with individuals from diverse backgrounds and walks of life. Excelled in multitasking and maintaining confidentiality, enhancing patient flow and satisfaction. Highly skilled in medical terminology and patient management systems, demonstrating exceptional verbal communication and teamwork abilities.
Overview
17
17
years of professional experience
Work History
Medical Receptionist (Casual)
EchoNorth Ultrasound
04.2024 - Current
- Exceptional customer service by greeting incoming visitors and patients professionally; providing friendly, knowledgeable and timely information; communicate specific protocols for appointment details with patients; confidentially deal with all patient information; answering phone promptly, and direct incoming calls where required.
- Kept reception area clean and neat to give visitors positive first impression.
- Handle all payment transactions and maintain records accurately.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security / safety purposes.
Medical Administrator /Medical Receptionist
EchoNorth Ultrasound
03.2012 - 03.2022
- Assist to establish, implement and evolve all systems for a new and growing ultrasound business
- Meet, greet, use patient management system (Karisma) to register patients, update patient details, process payments for patient or insurance, document management, report distribution, any required patient follow-up, all while maintaining discretion and patient confidentiality
- Answered phone calls, relayed messages to other colleagues, scheduling appointments, and handling patient inquiries.
- Optimised office correspondence, including emails, and mail distribution to appropriate personnel in a timely manner.
- Facilitated seamless process between patients, sonographers, and insurance companies by verifying insurance coverage and obtaining necessary pre-approval.
- Helped by participating in improvement initiatives focused on process improvements and best practice adherence.
- Enhance patient and sonographer satisfaction by efficiently scheduling appointments and ensuring the patient understands the ultrasound exam preparations, with great patient flow from arrival to departure.
Rathbone Clinic Osteopath Reception
Rathbone Clinic
03.2010 - 03.2020
- Answered phone, scheduled appointments, meet and greet patients, prepare patient files, receipt payments, make further patient bookings.
Communication Clerk / Reception ED
Whangarei District Hospital
06.2008 - 11.2009
- Provided efficient clerical support Nurse Shift Co-ordinater to maintain patient flow within the Emergency Department and hospital (if being admitted).
- Liase with Hospital Duty Manager assisting with the patient admission process in a timely manner.
- Use the patient management system as required to accurately update patient details, management and location within hospital/discharge.
- Source patient file from medical records, add test results, manage file location for admission or discharge
- Handled sensitive information with discretion, maintaining confidentiality.
- Compiled forms, reports, logs, and records to quickly handle all documentation for patient management.
- Built and maintained excellent working relationships with all staff, including duty manager, doctors, nurses, paramedics, health care assistants, orderlies, medical records, other reception staff, as well as external agencies and services.
Education
Diploma - in Dairy Technology
Massey University
Palmerston North, NZ12-1995
Skills
- Punctual and reliable
- Discreet, confidential and empathetic
- Methodical and thorough
- Calm and focussed under pressure
- Work well independently or in a team
- Ability to multi task and effectively prioritise workload
- Excellent verbal and written communication
- Good computer skills
- Professional front desk operations
- Exceptional customer service in person and on the phone
- Experience with different patient management and operating systems
- Very good medical terminology and understanding
Timeline
Medical Receptionist (Casual)
EchoNorth Ultrasound
04.2024 - Current
Medical Administrator /Medical Receptionist
EchoNorth Ultrasound
03.2012 - 03.2022
Rathbone Clinic Osteopath Reception
Rathbone Clinic
03.2010 - 03.2020
Communication Clerk / Reception ED
Whangarei District Hospital
06.2008 - 11.2009
Diploma - in Dairy Technology
Massey University
Similar Profiles
Douglas ShermanDouglas Sherman
Ultrasound Machine Specialist at US UltrasoundUltrasound Machine Specialist at US Ultrasound
Cy’Rai BakerCy’Rai Baker
Remote Customer Service Representative at Peek A View UltrasoundRemote Customer Service Representative at Peek A View Ultrasound
Michelle OwensMichelle Owens
Clinical Experience at Ultrasound Technologist Student/InternClinical Experience at Ultrasound Technologist Student/Intern