Di Subramoney
Christchurch
Summary
Personal Summary:
As an accomplished and dedicated professional with years of experience in the insurance industry, I have consistently demonstrated my passion for fostering a collaborative and inclusive work environment. My career trajectory at Rothbury, from Domestic Broker to Assistant Branch Manager, reflects my commitment to personal and team growth. I excel in building strong relationships, mentoring high-performing teams, and implementing strategic initiatives that drive success.
My leadership style is characterized by empathy, accountability, and adaptability. I believe in leading by example, encouraging continuous learning, and creating a positive workplace culture where every team member feels valued and empowered. I have a proven track record of developing innovative solutions to meet regulatory requirements, streamline processes, and achieve business objectives.
My focus on personal and professional development has enabled me to cultivate a team-oriented atmosphere, where individual strengths are recognized and leveraged for collective success. I am deeply committed to the values and strategic goals of Rothbury and am eager to contribute to the continued growth and success of the Waikato Branch as a visionary leader.
In my spare time I enjoy spending time with my 9-year-old son, partner and two dogs. I enjoy the outdoors, walking through the forest, redzone and beach.
I have a passion for food and thoroughly cooking for family and friends.
I value time so naturally I like to fill any spare time I have creating happy memories with my family.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Rothbury Insurance Brokers
08.2019 - Current
- Experience & Learning: Adaptability: Flexibility in adjusting to changing circumstances and needs
- Conflict Resolution: Skill in managing and resolving conflicts to maintain team harmony
- Empathy: Understanding and addressing the diverse needs of team members
- Decision-Making: Confidence in making informed and timely decisions
- Accountability: Holding oneself and team members to high standards of performance
- Mentorship: Providing guidance and support to help team members grow professionally
- Performance Management: Monitoring and evaluating team performance to ensure goals are met
- Cultural Awareness: Recognizing and valuing diversity within the team
- Visionary Leadership: Inspiring and guiding the team towards a common goal
- Resource Management: Efficiently managing resources to optimize team productivity
- Customer Focus: Commitment to delivering exceptional service to clients
- Operational Efficiency: Streamlining processes to enhance branch operations
- Innovation: Encouraging creative solutions and continuous improvement
- Integrity: Leading by example with honesty and ethical behavior
- Time Management: Effectively prioritizing tasks and managing time
- Inclusivity: Promoting an inclusive and welcoming work environment for all team members.
Domestic Broker Team Leader
Rothbury Insurance Brokers
01.2020 - 01.2022
- Experience & Learnings: Team Leadership: Led and managed a team of domestic brokers, providing guidance, mentorship, and support to ensure the achievement of team goals and objectives
- Performance Management: Set performance targets and help manage KPIs for team members, monitored performance against objectives, and provided feedback and coaching to drive continuous improvement
- Training and Development: Developed and implemented training programs to enhance the skills and knowledge of team members in areas such as insurance products, sales techniques, and client relationship management
- Recruitment and Onboarding: Participated in the recruitment process, including sourcing candidates, conducting interviews, and onboarding new team members, ensuring alignment with team goals and company culture
- Client Relationship Management: Oversaw client relationships and acted as a point of escalation for complex inquiries or issues, ensuring high levels of client satisfaction and retention
- Market Analysis: Conducted market research and analysis to identify trends, opportunities, and threats in the domestic insurance market, informing strategic decision-making and business planning
- Product Knowledge: Maintained up-to-date knowledge of insurance products, coverages, and underwriting guidelines to provide expert advice and guidance to team members and clients
- Workflow Management: Managed workflow and resource allocation within the team to ensure efficient and effective delivery of brokerage services, including policy issuance, renewal processing, and claims management
- Compliance and Risk Management: Ensured compliance with regulatory requirements, industry standards, and company policies and procedures, mitigating risks and promoting a culture of ethics and integrity
Domestic Broker
Rothbury Insurance Brokers
08.2019 - 01.2020
- Experience & Learnings: Industry Knowledge: As a senior domestic broker I have a deep understanding of the domestic insurance market, including various insurance products, regulations, and market trends
- Client Management: Ability to build and maintain strong relationships with clients, understanding their insurance needs, and providing tailored solutions to meet those needs
- Negotiation Skills: Utilizing strong negotiation skills as a senior domestic broker to secure the best insurance coverage and terms for their clients while also ensuring profitability for their brokerage firm
- Risk Assessment: Proficiency in assessing and analyzing risks associated with different types of insurance policies and clients, and recommending appropriate risk management strategies
- Communication Skills: Excellent verbal and written communication skills to ensure I was effectively conveying complex insurance concepts to clients and colleagues, as well as for negotiating terms with insurance underwriters
- Analytical Skills: Ability to analyze insurance policies, coverage options, and claims data to identify trends, assess performance, and make informed recommendations to clients
Various Roles, Domestic & Commercial Broker Support
Runacres Insurance Brokers
01.2012 - 01.2019
- Experience & Learnings: Client Communication: Interacted with clients to gather information, answer inquiries, and provide assistance with policy inquiries or changes
- Policy Administration: Assisted in the preparation, issuance, and processing of commercial insurance policies, endorsements, and certificates of insurance
- Market Research: Conducted market research to identify potential insurance markets and products that align with clients' needs and risk profiles
- Quote Preparation: Prepared and presented insurance quotes and proposals to clients, including coverage options, premiums, and terms
- Documentation Management
- Renewal Management:
- Claims Assistance
Claims Consultant & Team Lead
IAG NZ
01.2009 - 01.2012
- Experience & Learnings: Customer Service: Handled incoming calls from policyholders, providing assistance with inquiries, policy information, and claims processing
- Resolved customer complaints and escalated complex issues to appropriate departments for resolution
- Policy Management: Assisted customers with policy renewals, updates, and cancellations, ensuring accuracy of information and compliance with company procedures
- Explained coverage details, policy terms, and conditions to customers, helping them make informed decisions
- Claims Handling: Filed and processed insurance claims over the phone, guiding customers through the claims submission process and documenting relevant information
- Verified claim details, investigated incidents, and liaised with adjusters and other parties to facilitate claim settlements
- Product Knowledge: Maintained up-to-date knowledge of insurance products, underwriting guidelines, and regulatory requirements to effectively address customer inquiries and concerns
- Educated customers on available coverage options and recommended appropriate insurance solutions based on their needs
- Sales Support: Provided sales support by cross-selling or upselling insurance products and services to existing customers during inbound calls
- Assisted with policy quotes, comparisons, and applications, ensuring compliance with sales regulations and ethical standards.
Education
Burnside High School
Christchurch, NZSkills
- Empathy
- Communication
- Cultural Awareness
- Adaptability
- Accountability
- Visionary Leadership
- Collaboration
- Mentorship
- Fairness
- Conflict Resolution
- Empowerment
- Positive Reinforcement
- Transparency
- Active Listening
- Emotional Intelligence
- Inclusivity in Decision Making
- Flexibility
- Diversity Advocacy
- Commitment to Learning
- Team Building
Certification
- Qualified Insurance Broker
- Financial Advisor with Level 5 NZ Certification
- New Zealand Certificate in Business (First Line Management)
Timeline
Domestic Broker Team Leader
Rothbury Insurance Brokers
01.2020 - 01.2022
Assistant Branch Manager
Rothbury Insurance Brokers
08.2019 - Current
Domestic Broker
Rothbury Insurance Brokers
08.2019 - 01.2020
Various Roles, Domestic & Commercial Broker Support
Runacres Insurance Brokers
01.2012 - 01.2019
Claims Consultant & Team Lead
IAG NZ
01.2009 - 01.2012
Burnside High School
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