Di Subramoney
Christchurch,CAN
Summary
Experienced operational leader with a strong background across the broking lifecycle, adviser capability uplift, and multi site performance support. I bring a strategic, solutions-focused approach to improving sales, service, and renewal processes, strengthening compliance and risk culture, and enabling teams to deliver consistent, high-quality client outcomes. Currently completing a Bachelor of Business, I am focused on developing the commercial and leadership capability that directly aligns with the Regional Performance Manager role and my long-term career path.
While I am due to take maternity leave, my intention is to return to work within a 16‑week period, and I remain committed to contributing stability, leadership, and performance uplift across the South Island region.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Rothbury Insurance Brokers
Christchurch , Canterbury
08.2019 - 01.2025
Led operational initiatives to enhance team performance:
- Oversaw day‑to‑day sales, service, and renewal workflows, ensuring consistent delivery of high quality client outcomes.
- Identified operational difficulties and implemented improvements that reduced turnaround times and improved accuracy.
- Provided hands‑on support during escalations, resolving issues quickly and maintaining strong client relationships.
Compliance, Quality & Risk:
- Strengthened compliance discipline by coaching advisers on documentation standards, advice quality, and record‑keeping.
- Improved audit readiness by lifting file quality and embedding consistent processes across teams.
- Reinforced risk culture through clear expectations, coaching, and consistent follow-through.
Data, Insights & Commercial Outcomes:
- Used portfolio insights to identify cross‑sell and retention opportunities, contributing to revenue growth.
- Interpreted performance data to guide adviser actions, improve productivity, and support operational decision‑making.
- Monitored KPIs and service levels, escalating risks early and supporting corrective action planning.
People, Culture & Change
- Coached advisers on workload management, prioritization, and client communication, lifting capability and reducing pressure.
- Supported multi‑site teams across the South Island, ensuring consistency, communication, and alignment with national standards.
- Acted as a change champion during system and process updates, ensuring smooth adoption and minimal disruption.
Education
New Zealand Certificate in Financial Services (L5)
IBANZ
New Zealand 01-2021
Bachelor of Business - Mangement
Open Polytechnic
New ZealandSkills
- Operational Leadership & Performance Oversight
- Compliance Management
- Risk Culture
- Process Improvement
- Workflow Optimization
- Data Insights
- Commercial Acumen
- Stakeholder Influence
- Team Coaching
- Capability Uplift
- Sales strategy
Key Achievements
- Improved renewal performance by mapping the end‑to‑end process, identifying delays, and introducing structured pre‑renewal engagement.Reduced endorsement turnaround times by clarifying handover expectations and implementing a simple accuracy checklist.
- Lifted documentation quality through coaching and quality‑check routines, improving audit outcomes and reducing rework.
- Strengthened team cohesion and performance by supporting advisers with workload planning and role clarity.
- Enhanced regional consistency by sharing best practice across branches and supporting alignment with national processes.
Technical Skills
- End‑to‑end broking lifecycle (new business, renewals, endorsements, ABS interfaces)Workflow optimization and process improvement
- Performance reporting, KPI/SLA tracking, operational insights
- Risk and compliance frameworks (NZ regulatory environment)
Stakeholder engagement and influencing
- Root cause analysis and problem‑solving
- Change leadership and adoption
- High‑quality documentation and record‑keeping
Timeline
Assistant Branch Manager
Rothbury Insurance Brokers
08.2019 - 01.2025
New Zealand Certificate in Financial Services (L5)
IBANZ
Bachelor of Business - Mangement
Open Polytechnic