DIANA KAUVALU

• Monitored CCTV cameras and alarm systems for security breaches.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded quickly to incidents and assessed active situations for security concerns.
• Assisted NZ Police with incidents on site/Saving footage and giving in statements
• Reported suspicious activities and persons
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Assisting with Medical incidents ensuring the patron gets the help they require.
• Writing detailed reports for incidents that have occurred

* Working ROC (Red Operations Centre)

* Conducting hourly welfare checks on all Red Badge sites through out New Zealand

* Fixing rosters and finding cover for unfilled shifts

* Report Writing on what has occurred on the night shift

* Responded to guards when needing emergency services assistance

* Working well with a Night Patrol guard to ensure Auckland sites were tended to

* Monitoring 4 mobile phones for the different departments through out the company

• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Stocked shelves to match planogram images and instructions.
• Stocked designated items on shelves, end caps and displays.
• Interacted with guests in friendly and knowledgeable way.
• Moved merchandise using pallet jacks and a wave picker.
• Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
• Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Cleaned and maintained work areas, equipment and utensils.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Participated in staff meetings and training sessions to continuously improve personal decorating skills and overall store performance.
• Followed food safety practices and sanitation guidelines.
• Decorated donuts and followed food safety requirements for it to be sold

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Answered customers' questions, recommended items, and recorded order information.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Processed orders and sent to kitchen employees for preparation.