Diana Principe
Certified QA Analyst
Royal Oak,Auckland
Summary
Certified Quality expert with success in reviewing features and assessing functionality to identify common and complex software problems. Exceptional experience in mobile and web software has been illustrated throughout my career accomplishments. Collaborates with cross-functional team members to enhance software package quality.
Overview
7
7
years of professional experience
6
6
Certificates
4
4
years of post-secondary education
Work History
QA Analyst
UNICORN SADDLE HOLDINGS INC.
Wilmington, Delaware
03.2024 - Current
- Tested Smart Contracts, Transactions, and Methods using digital wallets like Metamask, Coinbase, Trust Wallet, etc.
- Design, develop, and execute automated tests and decrease test execution time by 45% using BrowserStack Low Code Automation.
- Boosted customer satisfaction by 22% by ensuring high-quality user experiences through rigorous usability testing.
- Using BrowserStack tool, develop detailed, comprehensive, and well structured test plans and cases that increase test execution coverage by 63%.
- Prioritize and plan testing activities for several projects simultaneously.
- Work with product managers and developers to identify and improve system requirements, supporting team in implementing those changes as needed.
- Effectively document testing phases, identifying and recording defects, bugs, errors, and other associated issues using Jira.
- Identified issues, analyzed information, and provided solutions to errors found during testing stages.
- Analyze and test subgraphs to ensure correct prices and transactions are reflected.
- Facilitated effective communication between developers and testers, fostering collaboration in resolving issues quickly.
- Evaluated emerging trends and technologies in QA field, incorporating innovative tools where appropriate to enhance team capabilities.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Mitigated risk in software releases by consistently detecting critical defects during testing phase.
- Promoted culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Conducted functional and non-functional testing of software.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Supported timely project completion through efficient prioritization and execution of test tasks
Senior Quality Assurance Analyst
MANATY ITS CORP.
Biñan, Laguna
05.2021 - 02.2024
- Executed functional and non-functional testing, which increased product quality by 33%.
- Proposed development and testing improvements to positively impact usability, function, and performance increased team productivity by up to 21% by introducing automated testing tools and techniques.
- Creation of Automated Test Scripts for Web Applications using Testim tool.
- Enhanced software quality by designing and executing comprehensive test plans.
- Participated in requirements, used case reviews, and gave QA perspective to enhance user story creations.
- Conduct Root-cause analysis for every defect found to help developers solve issue promptly.
- Tested FTP to ensure all imported data are adequately reflected and stored using FileZilla.
- Conduct Back-end/API testing using Postman - JavaScript and XML.
- Collaborate and give feedback during retrospective meetings to improve processes and technologies continuously using Miro.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Creation of Automated Test Scripts for Web Applications using Testim.
- Proposed development and testing improvements to positively impact usability, function, and performance.
- Optimized test cases to maximize success of manual software testing.
- Collaborated with developers and project managers to assess program capabilities, features, and testing demands.
- Created test cases and scripts to maintain cohesive team approach to product development.
- Checked configuration files and logs to uncover root causes of problems.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Participated in requirements and used case reviews.
- Implemented defect tracking systems that streamlined bug reporting processes, reducing response times.
- Enhanced software quality by designing and executing comprehensive test plans.
- Led efforts to establish consistent QA methodology, resulting in greater consistency and predictability in project outcomes.
- Ensured compliance with industry standards such as ISO 9001 while maintaining focus on quality assurance
Quality Analyst
RCG GLOBAL SERVICES
Makati City, Metro Manila
05.2019 - 05.2020
- Led QA team and provided test closure reports, Statistical Defect Analysis, and KPIs to QA Manager, Business Analyst, and Project Manager using Microsoft Excel and PowerPoint.
- Created Automation scripts for Web testing using Smartbear: Test Complete, which increased testing coverage by 33% and reduced testing execution by 58%.
- Consulted manuals and process documents to investigate malfunctions.
- Edited, proofed, and critiqued test documents to improve clarity and test coverage.
- Conducted System Integration testing on both Web and Mobile.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs by revealing defects early.
- Analyzed quality and performance data to support operational decision-making.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Conduct software integration testing and identify critical issues.
- Monitored bug resolution, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Quality Assurance Analyst
BLOTOCOL PHILIPPINES INC.
Pasig City, Metro Manila
03.2018 - 03.2019
- Organized and maintained work environment to allow for maximum productivity.
- Participated in requirements and used case reviews.
- Created successful test scripts to manage automated feature testing.
- Adhered to standardized software quality assurance best practices, policies, and processes.
- Created and gained project approval on project test plans.
- Examined events in application log management and monitoring tools to identify root causes for failures.
- Tested Blockchain Web Software using Phyton.
- Created Automation scripts for Web testing using Selenium C# and Selenium WebDriver, which increased testing coverage by 33%.
- Collaborated with development teams to identify, track, and resolve software defects promptly.
Quality Assurance Tester II
ELEVATED PLAY PHILIPPINES INC.
Makati City, Metro Manila
02.2016 - 02.2018
- Awarded as "Top #1 Bugger" on team for four consecutive months with total of 200+ bugs raised in month.
- Awarded as "Top #2 Bugger" in whole company for six consecutive months.
- Train and lead junior QA on several projects for year.
- Conducted performance and load testing on mobile applications using more than 15 devices simultaneously.
- Creation of Test cases and Test Scenario based on given requirements
- Validated bug fixes, confirming that software met or exceeded quality expectations before release.
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Evaluated function, performance, and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance, and other issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements.
- Documented testing procedures for developers and future testing use.
- Tested functionality and compatibility of new programs or updates compared to existing applications.
- Completed in-depth usability testing on Windows, Android, and iOS mobile devices.
Education
Bachelor of Science - Information Technology
STI College
Makati City, Metro Manila, Philippines 06.2012 - 03.2016
Skills
Improved software quality by executing thorough test plans and identifying defects before release
Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines
Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles
Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies
Leveraged root cause analysis techniques to identify recurring issues and drive long-term solutions within the development process
Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics
Evaluated emerging trends and technologies in the QA field, incorporating innovative tools where appropriate to enhance team capabilities
Mitigated risk in software releases by consistently detecting critical defects during the testing phase
Increased overall code coverage by designing targeted test scenarios based on historical defect patterns
Certification
ISTQB Certified Tester Foundation Level (CTFL)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
QA Analyst
UNICORN SADDLE HOLDINGS INC.
03.2024 - Current
Senior Quality Assurance Analyst
MANATY ITS CORP.
05.2021 - 02.2024
Quality Analyst
RCG GLOBAL SERVICES
05.2019 - 05.2020
Quality Assurance Analyst
BLOTOCOL PHILIPPINES INC.
03.2018 - 03.2019
Quality Assurance Tester II
ELEVATED PLAY PHILIPPINES INC.
02.2016 - 02.2018
Bachelor of Science - Information Technology
STI College
06.2012 - 03.2016