Diana Russell

Checking in guests, making them feel welcome and attending to their requests.

Managing bookings, payments and enquiries making sure to be accurate and thorough.

Providing good communication and assistance between the reception and housekeeping staff and any visitors to the resort.

Doing a day in housekeeping when needed :-)

Computerised office activities, maintaining customer communications including making appointments and managing emails, updating physical files and general office activities such as ordering stationary and preparing for meetings.

Sole charge of accounts. This includes incoming and outgoing invoicing, GST preparation, wages (although not in recent years) and preparation for end of year financial statements. I am currently increasing my skills as we have moved to the Xero accounts system.

As head housekeeper I was responsible for the shift. Making sure that the team is working efficiently and the job is being done properly. I tried to promote pride in our work while keeping things as relaxed as possible. I had reception duties and was often left in sole charge. These duties include managing bookings, guest check ins, ordering linen and supplies and generally looking after the guests needs.

Creating a welcoming and helpful atmosphere. Keeping the shelves stocked, helping with homekill processing and customer service, liaising with the butchers to meet customers needs.

Providing service to clients and suppliers, administration duties including payroll support and general support to the financial team.

Cleaning private residences. Required to be meticulous and efficient.

Part time position cleaning apartments at a 4.5 star resort. Work was expected to be carried out quickly and with great attention to detail.

I was a founding team member of Blake Law which was the primary company that is now Gallaway Cook Allan. I have had varying secretarial and reception duties within the firm over this time, most recently as a front line administrator in a busy position providing a support role to seven lawyers and three secretaries and liasing with the Dunedin office. I have learned to manage my time, completing tasks in a public and sometimes stressful environment. As this was the nature of the business I have strong confidentiality ethics. I have a excellent telephone manner, develop a rapport with clients and work with them to understand requirements and provide exceptional service.