Summary
Overview
Work History
Skills
Timeline
Generic

DIANAH DIDOVICH

Auckland

Summary

A passionate people leader dedicated to enhancing cabin crew engagement, operational excellence, and fostering positive change. I champion collaboration, inclusion, and continuous improvement, focusing on initiatives that promote wellbeing, connection, community impact, development and organizational growth. Committed to implementing innovative engagement strategies that empower and amplify a sense of purpose, value and meaning.

Overview

20
20
years of professional experience

Work History

Cabin Crew Manager A320/777/Wide Body

AIR NEW ZEALAND
11.2017 - 12.2024
  • Leading cross-functional teams of Cabin Crew and Inflight Service Managers to drive engagement, operational efficiency, and service excellence
  • Driving performance management and engagement initiatives
  • Fostering a culture of collaboration, inclusion, and continuous improvement
  • Key Achievements
  • Employee Engagement & Events: Managing Cabin Crew Engagement Activation Events, including; Crew Market Day, Dog Day Out, Crew Picnic Day, Crew High Tea, Pink Walk, Wellness Days, and Community Volunteering initiatives
  • Project Leadership: Managed multiple projects, including: Project Fizz: a320 Co-Lead: Restarting Trans-Tasman Bubble for A320 crew operations post-COVID
  • Project Aqua: Wide Body Lead; Rebuild of Cabin Crew workforce for Wide Body Fleet
  • Brisbane Base Project: Project Lead of a320 - mitigate a320 Trans-Tasman bubble challenges
  • Created and Facilitated Na Mai Ra (Welcome Back Day) enhancing connection, inclusion, and readiness post-pandemic
  • Community Engagement: Actively manages community initiatives, enhancing crew purpose through activities
  • Recruitment Support: Refresh Cabin Crew Recruitment Group Activity, Designed and developed a new Group Interview Activity to assess teamwork and people skills
  • Performance & Compliance: Delivery of performance reviews, disciplinary investigations, and collaboration with union representatives to ensure fair and balanced outcomes

Cabin Crew Team Manager

AIR NEW ZEALAND
01.2015 - 01.2017
  • Managed a team of Cabin Crew to deliver Air New Zealand values
  • Focused on crew development, engagement, and operational excellence, while promoting a culture of collaboration and continuous learning
  • Key Achievements
  • Engagement & Wellbeing: Created Mentoring Program to support crew development
  • Development and supported Wellbeing Day
  • Performance Management: Introduced cross-crew calibration for performance reviews, driving consistent and fair assessments across teams
  • Coaching & Mentorship: Provided 1:1 coaching and mentoring to Cabin Crew, developing and supporting career growth and performance improvement
  • Operational Efficiency: Partnered with HPE working groups to streamline performance review processes in collaboration with union representatives
  • Facilitation – Go Beyond Customer and Leadership

Coach - Sales Team Advisor

Louis Vuitton
01.2012 - 01.2015
  • Developed and coached retail associates in product knowledge, luxury service standards, and customer experience
  • Acted as a bridge between corporate leadership and front-line teams to ensure alignment in vision and service excellence
  • Key Achievements
  • Sales & Service: Coached associates on luxury sales techniques, product knowledge, and operational standards, elevating customer satisfaction
  • Learning & Development: Created and delivered the Rethink Retail Program, a series of workshops to improve customer experience and engagement
  • Talent Acquisition: Conducted recruitment for customer-facing roles, selecting candidates who embodied the Louis Vuitton brand

Manager

Hypoxi Body Studio
01.2005 - 01.2012
  • Oversaw the daily operations of the wellness studio, with a focus on growing client base and revenue
  • Led a small team of staff, driving engagement and retention through high-quality service and personalized customer experiences
  • Key Achievements
  • Business Development: Boosted brand presence and customer base through innovative marketing strategies, resulting in significant client referral growth
  • Operational Leadership: Managed recruitment, training, and development of staff, ensuring consistency in service delivery

Skills

  • Employee Engagement & Wellbeing
  • Community Engagement & Social Impact
  • Leadership Development & Mentoring
  • Recruitment & Talent Acquisition
  • Performance Management & Coaching
  • Customer Experience & Service Excellence

Timeline

Cabin Crew Manager A320/777/Wide Body

AIR NEW ZEALAND
11.2017 - 12.2024

Cabin Crew Team Manager

AIR NEW ZEALAND
01.2015 - 01.2017

Coach - Sales Team Advisor

Louis Vuitton
01.2012 - 01.2015

Manager

Hypoxi Body Studio
01.2005 - 01.2012

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DIANAH DIDOVICH