Diane Farr
Papamoa,BOP
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Assistant
North Beach Ltd
Silverdale, Auckland
04.2022 - 12.2024
- Processed orders accurately and efficiently using a POS system.
- Assisted in creating displays to promote products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Purchasin and Warehouse Manager
Stryda Marine Ltd
Albany, Auckland
11.2020 - 01.2022
- Collected documentation to assemble new purchase order contract folders.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Sourced new vendors for purchasing needs.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Received and processed incoming orders, ensuring accuracy of information.
- Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
- Organized warehouse racks to ensure efficient storage of goods.
Retail Manager
North Beach Ltd
Albany, Auckland
08.2009 - 11.2013
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized new stock for floor placement.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Education
High School Diploma -
Matamata College
Matamata12-1999
Skills
- Processing payments
- Team support and assistance
- Display building
- Merchandising proficiency
- Task prioritization
- Sales target achievement
- Efficient and outstanding customer service
Timeline
Sales Assistant
North Beach Ltd
04.2022 - 12.2024
Purchasin and Warehouse Manager
Stryda Marine Ltd
11.2020 - 01.2022
Retail Manager
North Beach Ltd
08.2009 - 11.2013
High School Diploma -
Matamata College
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