Diane Hickey
61 Warren Crescent, Hillmorton, Christchurch,CAN
Summary
Seasoned Support Worker bringing over a decade of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills.
Overview
22
22
years of professional experience
Work History
Administrative Team Leader
Te Whatu Ora
04.2012 - Current
- I welcome children and their families to the service whilst also supporting the clinical team with all administration tasks
- I am also the lead administrator for the admin team where I support the team all workflow coordination
- I have also been a Rostering Officer where I was part of the microster roll out across the hospital where I have the role of a roster builder
- Within this role have learned the microster application and within the roster building process I have had the privilege of working across many departments where I have developed positive relationships and supported microster transactors through the implementation and change process
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Community Participation/Support Worker/ Administration Assistant
Hohepa Canterbury
09.2007 - 04.2012
- I was the 1-1 support worker at the Hohepa Farm in Halswell supporting a woman with her daily life and offering ongoing support to be an independent as possible
- I moved to the Hohepa Day Base in 2011 to support a group of adults with High Support needs in recreational and community activities
- I was also the administrator the day base.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Community Support Worker
Idea Services
10.2006 - 05.2007
- I arrived in New Zealand from the UK in October 06 and I am now a NZ citizen
- Idea Services (IHC) as a Community Support Worker immediately employed me and I was given the position of supporting a young woman with complex Autism with 2-1 staff support within her own home and to access the wider community.
Care Manager /Residential Officer/Community Support Worker
Sunderland Social Services
10.2002 - 10.2006
- My employment began as a trainee residential officer, progressing to residential officer in Oct 2003
- In March 2005, I gained promotion to attain the role as a Level 1 Care Manager within the Learning Disabilities Team
- I was also contracted as a relief residential officer within Social Services Mental Health Team and I spent a period a time working in the community with the Outreach Team as the key role worker for a woman with Borderline Personality Disorder/Dual Diagnosis
- In my role as Care Manager, I was responsible for my own caseload, which incorporates the following: Undertaking overview assessments of adults with learning disabilities to establish their residential, financial and social needs to ensure appropriate services were offered and assessed needs are met within departmental deadlines
- To undertake assessments of those who care for adults with learning disabilities to ensure their needs are met in accordance with The Recognition of Carers Act
- To develop, implement, review and monitor care plans of clients and carers as their allocated Care Manager Communicating within a Multi-Disciplinary-Team to encourage partnership working within planning and co-ordinating individual care packages Ensuring the confidentiality of information within all aspects of verbal and written information and documentation is adhered to in accordance with the Data Protection Act
- To participate in job related training Assisting clients with independent living skills and daily activities within the community
- To prepare and participate in monthly supervisions with an allocated Senior Social Worker to discuss personal and client development Ensuring that all records, reports and client notes are accurate, up to date and free of bias
- My key responsibilities as a residential officer, relief residential officer and community support outreach worker for adults with learning disabilities, mental health and dual diagnosis incorporated the following: Supporting adults with learning disabilities and mental health within small group residential homes and community settings
- Medication handling and audit checking To work as a 24 hours staff team incorporating sleep-in duties and waking night staff To promote independent living skills To undertake risk assessment and management plans To develop and review care plan programmes To support clients to access the wider community To act as an alerter to possible incidents of abuse To support clients to maintain independence in the local community whilst exercising a duty of care to clients and the wider community To plan and manage meaningful daytime activities/work opportunities
Education
Diploma in Leadership & Management Level 5 - Organizational Leadership
Career Force Aka Toi
Christchurch, NZ07.2024
NZQA Level 3 in Computing -
Vision College
Christchurch 01.2016
NVQ Level 3 Promoting Independence -
City of Sunderland College
Sunderland 01.2005
NCFE Level 2 Certificate Equality and Diversity -
City of Sunderland College
Sunderland 01.2005
OCR Certificate CLAIT (Computer Literacy & Technology) -
City of Sunderland College
01.2005
Level 1 Certificate Understanding Health & Social Care -
The Open University
06.2004
NCFE Level 2 & 3 Certificate in Counselling -
University of Sunderland
01.2002
GCSE Chemistry (A) -
South Tyneside College
01.1998
GCSE English Language (B) -
City of Sunderland College
01.1989
GCSE Mathematics (B) -
City of Sunderland College
01.1989
GCSE Integrated Humanities (B) -
City of Sunderland College
01.1989
GCSE English Literature (A) -
Pennywell Comprehensive School
01.1988
GCSE Food Studies -
Pennywell Comprehensive School
01.1988
GCSE History (B) -
Pennywell Comprehensive School
01.1988
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Family engagement
- Client Advocacy
- Mental health knowledge
- Community Outreach
- Social integration
- Data Entry and Reporting
- Recreational Activities
- Client Needs Assessments
- Life Skills Training
- Health Promotion
- Nutrition Support
- Budgeting and finance
- Problem-Solving
- Attention to Detail
- Interpersonal Communication
- Teamwork and Collaboration
- Excellent Communication
- Emotional awareness
- Documentation Management
- Administration and management
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Skills
- Goal Setting
- Time management abilities
- Continuous Improvement
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Generalskillsability
- Administrative Team Lead and dedicated team member
- Fast learner and excellent problem solver
- Ability to multi-task
- Excellent customer service skills, personable with a confident approach
- Computer literate. Experienced in the use of Microsoft Word, Excel, Outlook, SharePoint, Desktop Publisher, Power Point, Microsoft Teams/ ZOOM, SAP, Winscribe, Smartrak, Microster, and Survey Monkey
- Rostering & Scheduling skills – microster is my specialty
- Excellent spoken English and telephone manner
- Developing and maintaining good customer/client relationships with an emphasis on culturally appropriate practices
- Punctual and reliable with a good attendance record
- The ability to work within organisational policy and procedure
- Methodical, organised with an eye for detail and the ability to work to deadlines
- The ability to thrive within high-pressure environments
- Full clean driving licence with no endorsements
- Good sense of humour
References
* Carmen McNaught, Associate Clinical Manager/ Wait List Coordinator, Child, Adolescent & Family Mental Health Service - CAF North, Hillmorton Hospital, email: carmen.mcnaught@cdhb.health.nz .Tel 03 3391126 ext 34126 or 027 526 3171
* David Thomasson, Acting Clinical Manager, Child, Adolescent & Family Mental Health Service - CAF North, Hillmorton Hospital, email: david.thomasson@cdhb.health.nz, Tel 03 339 1126 ext 34115 or 021 547 912
Timeline
Administrative Team Leader
Te Whatu Ora
04.2012 - Current
Community Participation/Support Worker/ Administration Assistant
Hohepa Canterbury
09.2007 - 04.2012
Community Support Worker
Idea Services
10.2006 - 05.2007
Care Manager /Residential Officer/Community Support Worker
Sunderland Social Services
10.2002 - 10.2006
Diploma in Leadership & Management Level 5 - Organizational Leadership
Career Force Aka Toi
NZQA Level 3 in Computing -
Vision College
NVQ Level 3 Promoting Independence -
City of Sunderland College
NCFE Level 2 Certificate Equality and Diversity -
City of Sunderland College
OCR Certificate CLAIT (Computer Literacy & Technology) -
City of Sunderland College
Level 1 Certificate Understanding Health & Social Care -
The Open University
NCFE Level 2 & 3 Certificate in Counselling -
University of Sunderland
GCSE Chemistry (A) -
South Tyneside College
GCSE English Language (B) -
City of Sunderland College
GCSE Mathematics (B) -
City of Sunderland College
GCSE Integrated Humanities (B) -
City of Sunderland College
GCSE English Literature (A) -
Pennywell Comprehensive School
GCSE Food Studies -
Pennywell Comprehensive School
GCSE History (B) -
Pennywell Comprehensive School
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