Open To Work
Diane Manson
10 Albany Street KINGSWELL,INVERCARGIL
Summary
Retail supervisor with a proven track record in customer service excellence and quality assurance. Skilled in inventory management and staff training, contributing to enhanced operational efficiency and customer satisfaction. Committed to driving results through effective team leadership and process optimization.
Overview
44
44
years of professional experience
5
5
Certifications
Work History
Service Deli Manager
General Distributors Limited (trading as Woolworths New Zealand)
172 Tay Street Invercargill, Invercargill
05.2023 - 11.2025
- Managed daily operations of service deli department for a leading grocery retailer.
- Trained new employees on deli procedures and customer service best practices.
- Supervised staff to ensure compliance with food safety and hygiene standards.
- Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
- Coordinated inventory management and stock rotation for optimal product freshness.
- Conducted monthly inventory audits to ensure accuracy of stock levels across all departments within the store.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Retail Supervisor
General Distributors Limited (trading as Woolworths New Zealand)
Invercargill, Invercargill
04.2016 - 05.2023
- Supervised daily operations of the department including opening and closing routines, inventory management and stocking shelves.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Resolved customer inquiries and complaints in a professional manner.
Customer Service Merchandise Representative
Carisbrook Enterprises Perth
Malaga, Perth Western Australia
06.2012 - 12.2015
- Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collaborated with team members to ensure timely stock replenishment and organization.
- Conducted inventory counts to maintain accurate stock levels and product availability.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Merchandise Stocker
Cromwell New World
Cromwell, Cromwell
05.2010 - 05.2012
- Stocked shelves with merchandise to ensure product availability.
- Organized inventory for easy access and efficient restocking.
- Rotated products based on expiration dates to minimize waste.
- Followed safety protocols during stocking and handling of products.
- Provided excellent customer service at all times while interacting with customers.
Assistant Store Manager
Caltex Cromwell
Cromwell, Cromwell
06.2007 - 04.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Caltex Cromwell
Cromwell, Cromwell
04.2005 - 04.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate customer records in the system.
- Provided training to new staff on company procedures.
- Handled cash transactions and balanced registers daily.
Meat Trimmer/Picker Packer
Heartland Prime Meats (NZ) Ltd
Cromwell, Cromwell
05.2002 - 03.2004
- Trimmed and prepared meat cuts for packaging and distribution.
- Followed safety protocols to minimize workplace hazards consistently.
Bar Waitress
Mossburn Hotel
Mossburn, Mossburn
10.1997 - 01.2002
- Managed cash register operations and processed customer payments efficiently.
- Served drinks and food while maintaining cleanliness and organization.
- Assisted bartender with stocking beers, wines, liquors, and other supplies needed for service.
- Strictly followed health codes guidelines during preparation of food and drinks.
- Performed opening and closing duties including counting money in drawer at beginning and end of shift.
- Processed payments using POS system and cash register.
Clerk
NZ Post
Winton Invercargill Queenstown, Winton Invercargill Queenstown
02.1982 - 04.1990
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Assisted customers with inquiries and service requests promptly.
- Processed incoming and outgoing mail efficiently and accurately.
- Ensured compliance with safety standards and operational procedures daily.
Education
High School Diploma -
Northern Southland College
Lumsden, NZ12-1981
Skills
- Food safety compliance
- Inventory oversight
- Staff development
- Customer service
- Quality assurance
- Retail operations
Certification
Red Cross - Work Place First Aid (Updated 03/07/2025)
References
References available upon request.
Affiliations
Family Time
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Service Deli Manager
General Distributors Limited (trading as Woolworths New Zealand)
05.2023 - 11.2025
Retail Supervisor
General Distributors Limited (trading as Woolworths New Zealand)
04.2016 - 05.2023
Customer Service Merchandise Representative
Carisbrook Enterprises Perth
06.2012 - 12.2015
Merchandise Stocker
Cromwell New World
05.2010 - 05.2012
Assistant Store Manager
Caltex Cromwell
06.2007 - 04.2010
Customer Service Representative
Caltex Cromwell
04.2005 - 04.2005
Meat Trimmer/Picker Packer
Heartland Prime Meats (NZ) Ltd
05.2002 - 03.2004
Bar Waitress
Mossburn Hotel
10.1997 - 01.2002
Clerk
NZ Post
02.1982 - 04.1990
High School Diploma -
Northern Southland College