Diane Thompson
Pukekohe,Auckland
Summary
Personable and reliable with strong commitment to providing outstanding customer service and maintaining a positive shopping experience. Experienced in handling cash, multitasking efficiently in a fast-paced environment and using effective communication skills to resolve issues promptly and maintain customer satisfaction.
Overview
43
43
years of professional experience
Work History
Administrative Officer
Tuakau Glass Ltd
04.2024 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained accurate records, ensuring timely processing of invoices, and payments.
Volunteer
Lions Club Pukekohe
11.2012 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated and supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Communicate with fellow members to stay informed about volunteer opportunities and events.
Administration Officer
Pukekohe Windsreens Ltd
03.1983 - 04.2024
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Processed purchase orders, service contracts and financial reports.
Customer Service Cashier
Woolworths
05.1986 - 03.1995
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Commercial Practice
Hauraki Plains College
NgateaSkills
- Customer service
- Office management
- Time management
- Verbal communication
- Supervising staff
- Records management
Additional Information
References can be supplied if required