Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Diane Thompson

Pukekohe,Auckland

Summary

Adept at office management and fostering strong workplace relationships, I significantly enhanced productivity at Tuakau Glass Ltd. My expertise in records management and commitment to exceptional customer service have consistently improved operational efficiency. Skilled in documentation control and adept in scheduling, my proactive approach has been pivotal in streamlining office functions.

Overview

42
42
years of professional experience

Work History

Administrative Officer

Tuakau Glass Ltd
04.2024 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Administration Officer

Pukekohe Windsreens Ltd
03.1983 - 04.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Processed purchase orders, service contracts and financial reports.

Customer Service Cashier

Woolworths
05.1983 - 03.1989
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Commercial Practice

Hauraki Plains College
Ngatea

Skills

  • Customer service
  • Office management
  • Time management
  • Verbal communication
  • Supervising staff
  • Records management

Timeline

Administrative Officer

Tuakau Glass Ltd
04.2024 - Current

Customer Service Cashier

Woolworths
05.1983 - 03.1989

Administration Officer

Pukekohe Windsreens Ltd
03.1983 - 04.2024

Commercial Practice

Hauraki Plains College

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Diane Thompson