Summary
Overview
Work History
Education
Skills
Additional Information
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Diane Thompson

Pukekohe,Auckland

Summary

Personable and reliable with strong commitment to providing outstanding customer service and maintaining a positive shopping experience. Experienced in handling cash, multitasking efficiently in a fast-paced environment and using effective communication skills to resolve issues promptly and maintain customer satisfaction.

Overview

43
43
years of professional experience

Work History

Administrative Officer

Tuakau Glass Ltd
04.2024 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Maintained accurate records, ensuring timely processing of invoices, and payments.

Volunteer

Lions Club Pukekohe
11.2012 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Coordinated and supported engaging, fun, and smooth-running events by helping with organisation and planning.
  • Communicate with fellow members to stay informed about volunteer opportunities and events.

Administration Officer

Pukekohe Windsreens Ltd
03.1983 - 04.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Processed purchase orders, service contracts and financial reports.

Customer Service Cashier

Woolworths
05.1986 - 03.1995
  • Maintained a clean and organised workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Commercial Practice

Hauraki Plains College
Ngatea

Skills

  • Customer service
  • Office management
  • Time management
  • Verbal communication
  • Supervising staff
  • Records management

Additional Information

References can be supplied if required

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Diane Thompson