Diane Thompson
Pukekohe,Auckland
Summary
Personable and reliable with strong commitment to providing outstanding customer service and maintaining a positive shopping experience. Experienced in handling cash, multitasking efficiently in a fast-paced environment and using effective communication skills to resolve issues promptly and maintain customer satisfaction.
Overview
43
43
years of professional experience
Work History
Administrative Officer
Tuakau Glass Ltd
Pukekohe, AUK
04.2024 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained accurate records, ensuring timely processing of invoices, and payments.
Volunteer
Lions Club Pukekohe
Pukekohe
11.2012 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated and supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Communicate with fellow members to stay informed about volunteer opportunities and events.
Administration Officer
Pukekohe Windsreens Ltd
Pukekohe, AUK
03.1983 - 04.2024
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Processed purchase orders, service contracts and financial reports.
Customer Service Cashier
Woolworths
Pukekohe, AUK
05.1986 - 03.1995
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Commercial Practice
Hauraki Plains College
NgateaSkills
- Customer service
- Office management
- Time management
- Verbal communication
- Supervising staff
- Records management
Additional Information
References can be supplied if required