Diane Wilson
Tauranga,BOP
Summary
- Demonstrates a commitment to and support of the Council’s Customer Focus Charter by adhering to the values of the Charter in the provision, at all times, of excellent customer service to both internal and external customers.
- Highly organised and detail-oriented administrative professional.
- Resourceful and adaptive, financial tracking, customer relationship management and marketing.
- Sound knowledge of Roading/Transportation practices.
- Actively demonstrates a commitment to the Electronic Document Records Management System (EDRMS).
Overview
9
9
years of professional experience
Work History
West Roads Administrator
Western Bay of Pleny District Council
Greerton, Tauranga
09.2015 - Current
- Answered incoming calls and responded to customer inquiries.
- To ensure that affective, working relationships established with joint clients and service providers.
- To coordinate the flow of information on matters when raised by WestLink/ WBOPDC/NZTA Waka Kotahi/ West Roads until it is dealt with by Maintenance Contract manager, Contract Board and processed into contracts amendments as required.Assisted in the development of new administrative systems, procedures and policies.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- To provide full secretarial services; including appointments, diaries, reception service, travel, accommodation, conference arrangements, processing of inwards/ outwards mail, researching and drafting responses where appropriate, record and publish minutes of meetings as required.
Education
Some College (No Degree) -
Freyberg Highschool
Palmerston, NZSkills
- Customer contact to resolve issues
- Providing accurate information to other team members
- Liaison between Maintenance Manager & roading inspectors to assist in complaints
- Information Management
- Expense Monitoring
- Technical Documentation - Contract close-out
Affiliations
- Whanau time
- Caravanning
- E-bike riding
- Walking
- Reading
Timeline
West Roads Administrator
Western Bay of Pleny District Council
09.2015 - Current
Some College (No Degree) -
Freyberg Highschool
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