Dianne Sepu
Otara,Auckland
Summary
Adept Housekeeping Supervisor with a proven track record at MBS Ltd, enhancing operational efficiency and customer satisfaction through expert problem-solving and staff training. Skilled in quality control and communication, my leadership significantly improved team performance and compliance with safety standards.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
MBS ltd
Otahuhu
07.2016 - Current
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Swept and damp-mopped private stairways and hallways.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Be alert on every corner of the building
- Cleaning and mopping
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Lunch Bar(Cafe)
Big Bite Lumch Bar
Mt Wellington
06.2024 - 08.2024
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kitchen hand
- Making breakfast and trying best to serve with respect and learning new things
Courier Delivery
Bbt
Hornby , Christchurch
03.2012 - 05.2013
- Delivered packages and making sure its on the right direction
- Reported issues to supervisors resulting in increased customer satisfaction.
- Sorted parcels according to delivery route.
- Responded quickly to emergency situations requiring immediate action.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Checked and secured package loads before deliveries.
- Be on work on time and reliable
- Never be violence against client
Cleaner
Leota cleaning services( Family business
Papanui, Chri
07.2010 - 07.2012
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Washed windows both inside and outside of the facility.
- Notified managers of repair needs or additions to building operating systems.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
Some College (No Degree) - Computing
Tesese Institute
SamoaSkills
- Quality control
- Staff training
- Inventory management
- Safety compliance
- Problem solving
- Attention to detail
- Communication skills
- Maintenance reporting
- Customer relationship management
- Mopping and buffing floors
- Room inspection
- Quality assurance controls
- Vacuuming and sweeping
- Health and safety compliance
- Team building
- Ordering cleaning supplies
- Cleaning practices
- Regulatory compliance
- Ironing clothing
- Staff training and development
Timeline
Lunch Bar(Cafe)
Big Bite Lumch Bar
06.2024 - 08.2024
Housekeeping Supervisor
MBS ltd
07.2016 - Current
Courier Delivery
Bbt
03.2012 - 05.2013
Cleaner
Leota cleaning services( Family business
07.2010 - 07.2012
Some College (No Degree) - Computing
Tesese Institute