Hi, I’m
Dicky Oberoi
Senior HairStylist
NorthShore,Auckland
Summary
Professional Senior Professional Senior Hairstylist and Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
19
years of professional experience
Work History
Kess Hair and Beauty
Senior Hair Stylist
07.2017 - Current
Job overview
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Used social media platforms to promote salon and services.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Xiaoshan Middle School
Native English Teacher
07.2015 - 02.2017
Job overview
- Utilized various teaching methods and approaches to accommodate diverse learning styles, ensuring individual student success.
- Assessed student performance regularly using formative and summative assessments, adjusting instruction accordingly for optimal results.
- Promoted creativity and critical thinking by assigning group projects that required problem-solving and collaboration among classmates.
- Boosted student confidence and proficiency in speaking English through engaging conversational activities and real-life scenarios.
- Enhanced students'' reading and writing skills by implementing diverse literature selections and creative writing exercises.
- Mentored struggling students through personalized tutoring sessions, reinforcing concepts taught in class and building foundational skills.
- Developed strategies for managing multi-level classes, differentiating instruction based on individual needs while maintaining a cohesive learning environment for all students involved.
- Held culture and theme days to show country culture and language history.
- Advised students and provided guidance on academic progress.
Kess Hair and Beauty
Store Manager
02.2008 - 02.2015
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Kess Hair and Beauty
Assistant Store Manager
02.2006 - 02.2008
Job overview
- Helping the General Manager run the office and maintain order.
- Filling in for the Manager whenever they are away and assume all the responsibilities of the manager.
- Overseeing staff members and making sure everyone is performing their duties correctly.
- Monitor the staff to make sure all clients or customers are being handled in a friendly and professional manner.
- Interviewing, hiring and training new employees, counting money, making deposits and handling vendors.
- Also require the worker to continue his/her education in the field to learn new ways to benefit the company.
Education
Cambridge Certificate in English Teaching to Adults
CELTA
07.2016 - 8 2016
NZQAAuckland
National Certificate
07.2008
HairdressingAuckland
MIT Certificate
03.2006
Bundelkhand UniversityJhansi
Bachelor of Commerce
01.2003 - 1 2005
HansRaj Model SchoolNew Delhi
High School
03.2002
Skills
Communication skills
Relevant Skills And Experience
Excellent communication skills, able to put views across confidently and assist better team relationships, Strong skills in helping others with problem solving in both work and non-work situations, Guided and directed team members from previous experience (worked as a Business Development Manager), Strong attention to detail and ability to help others improve their performance, Effective in delegating tasks and making sure they are done well, Track record in planning and organising events, including social functions at work, Ability to develop and monitor turnover, through experience as a Business Development Manager, Responsible for handling money, banking and keeping accounts on other people behalf, staff training, recruiting new staff, marketing, counselling
Timeline
Senior Hair Stylist
Kess Hair and Beauty
07.2017 - Current
Cambridge Certificate in English Teaching to Adults
CELTA
07.2016 - 8 2016
Native English Teacher
Xiaoshan Middle School
07.2015 - 02.2017
Store Manager
Kess Hair and Beauty
02.2008 - 02.2015
Assistant Store Manager
Kess Hair and Beauty
02.2006 - 02.2008
Bundelkhand University
Bachelor of Commerce
01.2003 - 1 2005
NZQA
National Certificate
1 2008
Hairdressing
MIT Certificate
1 2006
HansRaj Model School
High School
1 2002
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