Diego Ignacio Reyes Gonzalez
Queenstown,OTA
Summary
Experience in customer service, with excellent communication skills, conflict resolution abilities, and adaptability to change. Team leader, empathetic, maintaining effective communication, and respect. I possess the necessary knowledge to uphold the high standards of a company, work well in teams, and remain calm in multitasking situations, while maintaining attention to detail.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Cosmic
Frankton, Queenstown
07.2025 - 10.2025
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained organized merchandise displays to enhance customer experience.
Room Attendant
Hotel St. Moritz
Queenstown, Otago
12.2024 - 06.2025
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Delivered exceptional customer service, addressing guest requests and concerns effectively.
- I made a concerted effort to improve my English skills in order to communicate effectively with the guests.
- Collaborated with housekeeping team to maintain overall hotel presentation standards.
- Reported maintenance issues promptly to ensure timely repairs and guest safety.
Restaurant Manager
Telepizza Chile
Talagante, Santiago de Chile
04.2023 - 09.2024
- Managed daily restaurant operations and staff scheduling for efficient service delivery.
- Implemented promotional campaigns to increase customer engagement and sales.
- Resolved customer complaints promptly to enhance overall dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Administrative Coordinator
ISAM S.A Chile
Talagante, Santiago de Chile
01.2022 - 02.2023
- My responsibilities included leading the team assigned to this location, managing staff schedules, monitoring shift start and end times, maintaining direct communication with upper management, resolving conflicts, and providing effective solutions.
- Additionally, I supported the company's occupational health and safety team, ensuring the safety of both customers and staff, and maintaining ongoing communication with all parties involved.
Education
High School Diploma -
Talagante High School
Talagante12-2019
Alcantara School
Talagante 12-2015
Skills
- Team leadership
- Attention to detail
- Effective communication
- Time management
- Customer service
- Adaptability and results-oriented focus
- Empathy and teamwork
- Cultural and linguistic knowledge
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Assistant
Cosmic
07.2025 - 10.2025
Room Attendant
Hotel St. Moritz
12.2024 - 06.2025
Restaurant Manager
Telepizza Chile
04.2023 - 09.2024
Administrative Coordinator
ISAM S.A Chile
01.2022 - 02.2023
High School Diploma -
Talagante High School
Alcantara School
Similar Profiles
GEORGES-Emmanuel AssouGEORGES-Emmanuel Assou
Senior Brand Partnerships Manager at CosmicSenior Brand Partnerships Manager at Cosmic
Diksha DikshaDiksha Diksha
Event Security Guard at CosmicEvent Security Guard at Cosmic
Sophia CocuzzaSophia Cocuzza
Project Manager at CosmicProject Manager at Cosmic
Jordan HaakmaJordan Haakma
Delivery Truck Driver at WoolworthsDelivery Truck Driver at Woolworths
Jason ReidJason Reid
Teaching Assistant Volunteer at Phu Wiang Wittayon SchoolTeaching Assistant Volunteer at Phu Wiang Wittayon School