Diem Duong

• Greeted customers and listened closely to problems described to determine solutions.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Promoted available products and services to customers during service, account management and order calls.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

This is a casual job for the biggest community event in New Zealand in 2020.

• Issue votes and deliver good, courteous customer service to voters on Election.
• Ensure the security of materials.
• Follow the instructions of the Voting Place Manager.

Assist the Migrant Action Trust marketing and creative initiatives for Puketāpapa Community Driving School under the Voluntary Work Experience programme.

• Developed campaigns and specific marketing strategies for clients.
• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing traffic by 15% over two months.
• Coordinated with social media, public relations and other teams to execute product introductions.

Key achievement: Optimized digital assets for search engine optimization (SEO) to increase over 20% of customers' access.

• Reviewed to check competitor activities.
• Review keyword use, placement bids and landing pages.
• Directly report to SEO's Lead and Marketing Manager .
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.

• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Coached new team members on service techniques and provided scoring through quality assurance program.