Dihein Perera
Auckland,Auckland
Summary
I have 3 years of knowledge and experience from working as a Customer Service Representative (CSR) at Noel Leeming. During that time I completed multiple customer service training modules, and can confidently manage a wide range of customers. Alongside that, I have prior experience using retail processing software. Due to my degree and personal experience, I'm also proficient in using a variety of technical software, and will learn/adapt easily. I'm very sociable and am able to get along with new people quickly, allowing me to build good relationships with customers and coworkers in short time periods.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Noel Leeming
Lower Hutt, Wellington
11.2021 - 04.2024
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Newlands College
Wellington, NZ12-2023
Bachelor of Science - Information Technology And Management
University of Auckland
Auckland, NZSkills
- Bilingual (fluent in Sinhalese and English)
- Well-versed in cashier systems due to previous experience
- Completed a variety of customer service training during my time at Noel Leeming
- Effective communication
- Complaint resolution
- High-energy attitude
- Member account management
- Service upselling
Accomplishments
- Leadership award for dragon boating and the First XI Cricket team in high school
- Merit endorsement for all 3 years of NCEA
Languages
English
Native/ Bilingual
Sinhalese
Native/ Bilingual
About me
In my free time, I enjoy staying active through the gym, running, and playing or watching sports, especially Formula 1 and basketball. I love spending quality time with friends and family and meeting new people and building friendships. I'm also passionate about fashion and music, with a strong interest in tech and gaming.
References
References available upon request.
Timeline
Customer Service Representative
Noel Leeming
11.2021 - 04.2024
High School Diploma -
Newlands College
Bachelor of Science - Information Technology And Management
University of Auckland
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