Diksha Pund
Summary
Experienced Information Technology professional with a strong passion for Salesforce suite of solutions and the broader CRM-digital technology field. Certified Salesforce Administrator with a diploma in Software Testing, showcasing solid work ethics and technical expertise. Proven track record in roles such as Salesforce Admin, Functional Consultant, and Salesforce QA & Support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce DevOps Engineer
Spark NZ Limited
03.2022 - Current
- Salesforce administrative tasks.
- Salesforce user creation and license management.
- Salesforce user profiles, roles, permissions setup.
- Build automation using declarative methods Validation rules, Flows, Approval Process, etc.
- Setting up email templates and alerts, etc
- Production support, monitoring and troubleshooting.
- Data Migration using Data Loader and Workbench.
- Conduct deployments using change sets.
- Build & maintain reports and dashboards, salesforce knowledge articles, etc.
- Salesforce releases review and maintenance.
- Internal project configurational developments.
- Solution design and development.
- Salesforce functional and technical testing.
- Experienced with Salesforce Sales, Service Cloud, Pardot and FSL platforms.
- Stakeholder communications and requirement gathering.
- UAT and user training.
- Salesforce case and user support.
Salesforce Administrator
InZone Industries Limited
06.2021 - 03.2022
- Salesforce configuration development.
- Salesforce user creation and license management.
- Salesforce user profiles, roles, permissions setup.
- Salesforce storage maintenance.
- Build automation using declarative methods Workflow rules, Process builders, Validation rules, etc.
- Production support, monitoring and troubleshooting.
- Data Migration using Data Loader.
- Report and Dashboard creation.
- User Support.
- Salesforce releases review and maintenance.
- Functional and technical testing.
- UAT with business users.
- SF1 and FSL mobile app experience.
- Deployment using change sets.
- Experienced with Salesforce Sales, Service Cloud, Pardot and FSL platforms.
- Maintaining Jira Board like sprint creation, release, and backlog management.
- User communications and issue fixing.
- User training.
- Working with vendor for UAT with users/stakeholders.
Salesforce Associate Consultant
Tranzevo Limited
10.2017 - 11.2019
- Perform Salesforce org setup and configuration development.
- Execute Salesforce administrative tasks for customer orgs.
- Salesforce user creation and license management.
- Salesforce user profiles, roles, permissions setup.
- Build automation using declarative methods Workflow rules, Process builders, Validation rules, etc.
- Production support, monitoring and troubleshooting.
- Data Migration using Data Loader.
- Conduct deployments using change sets.
- Build & maintain reports and dashboards, salesforce knowledge articles.
- Internal application configurational development by doing object structure and relationships.
- Solution design.
- Drafting system appreciation, user training document, and test plan document.
- Salesforce System testing.
- Drafting test cases, bug tracking using Jira, Trello.
- Experienced with Salesforce Sales and Service Cloud Platform.
Education
Bachelor of Engineering - Computers
University of Pune
01.2016
Skills
- PARDOT
- FSL
- SALES CLOUD
- SERVICE CLOUD
- DATA LOADER
- WORKBENCH
- JIRA
- MIRO
- AZUAR DevOps
- Visual Studio
- Bitbucket
- GitHub
- CONFLUENCE
- CONGA COMPOSER
Certification
- SALESFORCE CERTIFIED ADMINISTRATOR
- SOFTWARE TESTING
Hobbies and Interests
TRAVELLING, COOKING
AVAILABILITY
Available for Permanent/Contract roles based in Auckland/Wellington. Notice period for current client is 4 weeks.
Work Status
NZ PERMANENT RESIDENT
Timeline
Salesforce DevOps Engineer
Spark NZ Limited
03.2022 - Current
Salesforce Administrator
InZone Industries Limited
06.2021 - 03.2022
Salesforce Associate Consultant
Tranzevo Limited
10.2017 - 11.2019
Bachelor of Engineering - Computers
University of Pune
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